RQ09146 - UX Designer - Senior
RQ09146 - UX Designer - Senior
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Job Description
Description
The ideal candidate will bring to the team the following:
Service Design tools and tactics (critical) specifically have the proven ability to plan lead and facilitate Value Stream Mapping (VSM) and service blueprinting activities
Facilitation and influence capable of liaising effectively across different groups with competing priorities
Inperson collaborator should be able to get into the office/meet stakeholders for inperson workshops research and interviews where necessary.
Datadriven ability to get and use data to justify design decisions
Usercentrered design champion agile mindset aims for strategic alignment with program/program area/ministry good oral and written communication leadership/mentoring capabilities to help other teams buyinto/participate in service design
Nice to have:
o Lean certification (green/black) would be beneficial
o Experience working with design systems and standards
o Ability to coach other team members
The FFS resource will be responsible for:
Conducting a preliminary assessment and research to establish a stakeholder map.
Conducting outreach to establish stakeholder relations and develop an engagement plan.
Defining the problem and establishing goals for the strategys Discovery Phase.
Developing and executing user research plans and workshops during the Discovery Phase.
Understanding and documenting the user journeys data and pain points in a service blueprint and propose future state options.
Collecting and mapping user stories to support a future state solution.
Developing recommendations for pilot projects.
Contributing to the AfterDiscovery Digital First Assessment (DFA) submission.
SkillsExperience and Skill Set Requirements
1.Service Delivery & Service Design 30
You have demonstrated experience in a range of the following service design and user experience
techniques:
User needs mapping
User research (exploratory and evaluative)
Stakeholder mapping
Personas
Customer journey mapping
Collaborative design
Prototyping
Service blueprinting
You have knowledge of recognized service design skills in the following areas: research interviewing surveys focus groups usability testing etc. and facilitation meetings workshops and cocreation
You have demonstrated knowledge of the emerging trends and developments in service delivery
digital service design and leadingedge technology related to digital service design and inperson service delivery models
You have experience defining KPIs and success metrics to evaluate service journey and outcomes
You can lead the development and review of experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
Lead or supervise service design activities and deliverables including stakeholder workshops research sessions analysis and synthesis of insights experience design direction service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy standards and protocols.
Oversee the adoption and application of experience design tools and methodologies research and design techniques heuristic and design standards
2. Relationship Building & Communication 30
You have an enthusiasm for cooperativeness codesign and user experience outcomes.
You have respect for the opinions of others a willingness to share information and the ability to
build rapport with clients stakeholders vendors and colleagues.
You can delegate and prioritize while motivating others.
You can communicate effectively with clients and stakeholders not familiar with service design
and user experience aspects of digital service delivery to provide written and verbal instruction or advice on reengineering solutions.
You can prepare reports and provide recommendations to senior management and clients and ensure documentation is clear for users who are not specialists in service design
3. Analytical & ProblemSolving Skills 30
You can provide authoritative experience design advice to solve service delivery challenges across platforms including digital telephone service desk and print channels.
Ensure that proposed service or UX designs leverage common and reusable patterns and components meet digital service standards and have proper approvals
Lead the adoption and implementation of performance measures and metrics using current industry standard heuristics and protocols.
You can use qualitative and quantitative data to identify trends and potential risks and mitigations (e.g. financial political operational legal) for new projects/programs and services/operations
You can synthesize complex service design processes measurement models and user research findings into summaries for solution definition and prototyping
You can analyze and interpret business and technical requests user research options and identify a best course of action from conflicting alternatives that would account for short and longterm impacts of the proposed solution as well as accounting for other stakeholder risks
You can align with business plan submissions and other initiatives to ensure they reflect ministry and government key business directions
4. Project Management & Change Management Knowledge 10
You can lead the scoping planning and of primary and secondary user
research encompassing generative and evaluative research. Ensure research protocols for
documentation attribution privacy and consent equity/diversity/inclusion etc. are
established and adhered to.
You can lead and plan concurrent service design projects often involving multiple ministries and/or jurisdictions by coordinating with clients stakeholders and partners
You have excellent change management and project management knowledge including planning resource and budget scheduling and risk management
You are able to introduce new/reengineered processes and related standards and practices
Must Haves:
- 6 years of experience in service design focusing on development and review of experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
- Lead or supervise service design activities and deliverables including stakeholder workshops research sessions analysis and synthesis of insights experience design direction service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy standards and protocols.
- Focus on experience design projects (including user research UX design and service design initiatives) endtoend and develop innovative approaches and alternative solutions to deliver high quality efficient services and products that meet end user and business expectations and needs.
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Employment Type
Full Time
