Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts retains and effectively engages department personnel.
Responsibilities:
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Assists with the development and training of service personnel and completes periodic and annual performance reviews of service staff along with monitoring monthly efficiencies and productivity reports
Communicates enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
Participates in the development and of the Corporate Service Marketing Plan
Assists in customer clinics field days and related promotional events as necessary
Reviews work orders for completeness and accuracy prior to customer billing
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit; coordinates with Corporate Customer Support Manager and Corporate Aftermarket Manager on any issues to resolve them in a timely manner
Ensures all departmental tools equipment and vehicles are in good working order
Manages recruiting staffing and employee development activities for employees reporting to this position
May assist the Corporate Aftermarket Manager and Corporate Customer Support Manager in developing processes and procedures and to develop and follow and annual Service Department budget
Qualifications
Experience Education Skills and Knowledge:
3 years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties the employee may lift and/or move 80 pounds. Long hours on computer. Prolonged periods of standing and/or sitting. Ability to reach stoop kneel and bend as needed. Regular use of the telephone and email for communication is essential. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position. Job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.
LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.
Required Experience:
Manager
Employment Type
Full-Time
