Customer Experience Manager
Customer Experience Manager
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Job Description
Job Category:
Marketing & InsightsJob Family:
Product StrategiesJob Description:
Customer Experience will work across the organization to identify key markets customers and product portfolios we should address for a successful strategy and profitable growth.
This position will allow Sales partners to introduce themselves as specialists and develop their role not only for sales but also as strategic partners to provide solutions and help our customers grow.
This position will provide research support to the local Sales Teams in India in Innovation product development projects getting to know the market and products from a consumer perspective Designing and implementing market research plans ensuring the Profitability of ad hoc market research projects and optimizing decision making by the appropriate use of market research results and consumer insights for our businesses. This position will closely work with the Sales & Financial teams to make sure results are understood and used internally in a strategic business performing way pointing out business opportunities and recommending strategic solutions based on consumer/shopper understanding/behavior
What youll do:
- Analyze potential markets from a customer competitor and consumer standpoint store checks IN countries with Sales Partners tasting sessions with R&D and Sales
- Design the market research plan & implement with the companies selected for providing market and consumers insights data working hand in hand with local Sales partners
- Align businessdriving insights with Local Sales partners share internally and externally with Customers define a strategy Customer meetings Presentations.
- Tracking Innovation in dairy/nondairy business prepare Market & Financial reports summary to improve our Portfolio.
- Lead efforts to support R&D Culinary Product Managers and Sales Partners by providing regular macro trends and insights.
- Manage relationships with vendors
- Ensure accurate data is reported and lead database management with vendors.
What you need to succeed:
- Bachelors Degree with MBA Marketing/PGDBM/IB
- 6 years of experience in Market Research and Analysis
- Capable at converting data into compelling information to guide marketing and sales efforts.
- Requires exceptional customerfacing communication skills.
- Ability to travel up to 20
Required Experience:
Manager
Employment Type
Full-Time
