Front DeskSwim Instructor
Front DeskSwim Instructor
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1 Vacancy
Job Description
- Free uniforms
- Opportunity for advancement
- Training & development
- Paid onthejob training
- Weekly Pay
- Part time and employment opportunities
- Consistent set schedules
- Culture driven company
- Employee recognition programs
- Positive Team Culture
- Career Growth Opportunities
- Provide WOW Customer Service to our members
- Assist with class scheduling and billing
- Work in a sales capacity to sell new memberships
- Conduct cold and warm calls to potential customers to promote memberships and services
- Follow up with leads from inquiries website signups and previous customers
- Handle objections professionally and help customers understand the benefits of our programs
- Ability to work with children
- Excellent communication and organizational skills
- High energy and a salesdriven mindset
- Strong work ethic and ability to handle rejection positively
- Previous sales experience preferred but not required
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
- Conduct cold calling to potential customers from lead lists
- Follow up with warm leads via phone text and email
- Explain membership options class schedules and promotions
- Track customer interactions and followups in the system
- Answers telephones responds to inquiries takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area snack shack area changing areas restrooms and observation area.
- Monitors snack shack area and provides guidance to snack shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature..
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Work at least 1 swim instructor/lifeguard shift per week
- All other duties as assigned
Education/Experience: High school diploma or GED required some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word Excel and other software systems.
Certificates and Licenses: CPR First Aid and AED certification preferred .
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job its an endless pool of possibilities opportunities and lifechanging moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Employment Type
Part-Time
