Technical Support Specialist
Technical Support Specialist
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Job Description
About RELEX
RELEX Solutions is a leading provider of cuttingedge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization which then can be leveraged into exponential benefits optimizing store space allocation workforce pricing and promotion strategies all within our unified platform. This position will focus primarily on our Space & Assortment side of the business which allows customers to create planograms for use in store as well as optimizing those planograms as part of our unified platform.
RELEX is trusted by leading brands including Morrisons One Stop Coop Denmark and Waitrose as well as many more global retailers.
About the Role
We are now looking for a fulltime Technical Support Specialist to join RELEX in the UK office. You will join a Support team of 10 people worldwide who will help you succeed in your new role. Together the team will manage RELEXs extraordinary growth within the Space & Assortment industry. You will help the team achieve this goal by supporting our global customers and ensuring we solve their timesensitive issues in the most efficient way.
What youll be doing:
This roles main focus is supporting our customers via the tickets they raise in our service desk we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases. A successful candidate will be accustomed to multitasking and working towards specific timesensitive resolutions learning how our applications work is very important and will be the focus of the candidate when they begin the role. Interacting with customers and other RELEX departments via online meetings phone calls and emails is a daily occurrence so strong communication skills are necessary.
- Taking ownership of your assigned tickets to achieve progression towards resolution.
- Initial structured learning buddy shadowing and then independent upskilling on new technologies and application features
- Working on automated alerts/monitoring for hosted customer environments
- Problem solving technical tickets which vary in priority and skill
- Documenting known issues and adding them to our vast knowledge base
What youll bring to the table:
- Fluent written and verbal English
- Minimum 2 years of Application or Internal IT Support experience or Application Support experience
- Experience of ticket administration via service desks JIRA is preferred ServiceNow Fresh Desk Sales Force considered (among others)
- SQL Query Writing for reporting data manipulation and investigation
- Advanced Windows Server Operating System understanding Domain Controllers Active Directory DNS Server Manager etc.
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principals
- Software troubleshooting and problemsolving skills
What we consider as an advantage:
- Relevant BSc degree in Business Informations Systems Computer Science
- AWS Experience Mainly interacting with S3 EC2 instances
- Exposure to database technologies such as MSSQL and MySql
- Azure Experience understanding hosted virtual machines and the basics of an Azurehosted systems.
- Citrix Experience Comfortable with Citrix Workspace and its underlying architecture.
- Powershell ability to create simple scripts to query data modify files etc.
- Power BI any experience using Power BI.
- Supporting softwareasaservice (SaaS) solutions
What we offer you in return:
- At RELEX you have 25 days off per year plus 8 bank holidays. Inaddition to that youll get days off for different occasions (birth ofchild first day of school moving day etc.
- RELEX offers a workplace pension scheme with an employercontribution of 6.
- In addition to that RELEX offers an enhanced maternity / adoptionpackage of: 12 weeks at 100 pay 8 weeks at 80 pay andanother 8 weeks at 60 pay.
- At RELEX we offer a Employee Assistance Programme (EAP) with different services included
- Within our Healthcare support we have different services: Treatment with Comprehensive Cancer CoverFull OutpatientTherapiesMental HealthPrivate GPEmployee Assistance Programme PremierDentist and Optician Cashback Plus andHealth Assessment
- At RELEX you can expense up to 100 per year 50 in H1 and 50 inH2 to put towards organized physical sporting activities (e.g.marathons Tough Mudder Spartan Race Ironman Triathlon etc. orthe purchase of personal sporting equipment/activities (e.g. runningshoes home weights Fitbit devices gym usage etc.
- Discounted Gym Membership @ Fitness First
- Cycle to Work Scheme (www.cyclescheme)
- You can expense the cost of an annual eye test.
- When it comes to your work laptop you can choose between Delland Mac. When it comes to your work phone your choice is betweeniPhone and Android.
- At RELEX we take feedback and your personal development veryseriously. For this purpose we have our yearly developmentdiscussions where youll receive peer and management feedback andas well plan your future at RELEX together with your manager.
- Charity Days: To support different causes RELEX provides us with up to two daysoff to do charity work.
- Office Dogs: Your furry friend is always welcome in our London office
Interested Please apply with complete application documents in English salary requirements and earliest possible start date via the button below.
We value diversity and therefore welcome all applications regardless of gender nationality ethnic and social origin religion/belief disability age and sexual orientation and identity.
To learn more about RELEX check outwww.relexsolutions.If you still have questions we can help you at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
