Jr Technical Program Manager
Jr Technical Program Manager
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Job Description
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cuttingedge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining handson experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
We are looking foraJr. Technical Program Manager to join us as we build cuttingedge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.
In this role you will be coordinating projects managing relationships and driving operational efficiency. The ideal candidate should possess strong project management skills exceptional communication abilities and a deep understanding of IT technologies. By collaborating with internal and external stakeholders the successful candidate will ensure project completion on time contributing to the organizations overall success.
Responsibilities:
- Coordinate the configuration release and management of product updates through production environments prioritizing customer experience.
- Manage communication and scheduling between various teams to streamline release processes and mitigate risks.
- Provide technical support and troubleshooting for content management tools escalating issues with external teams when necessary.
- Cultivate and maintain relationships with key customer stakeholders to understand business priorities and drive solution planning and delivery.
- Lead efforts to uncover customer priorities and opportunities planning deliveries to increase deployment and adoption velocity.
- Orchestrate delivery resources to facilitate value realization driving operational health and leveraging support agreements to achieve customer goals.
- Assist customers in achieving consumption milestones aligned with their priorities tracking progress and resolving blockers.
- Implement and execute Agile processes for planning and daily activities of an IT engineering team.
- Manage relationships and priorities across multiple teams within and external to the organization.
- Drive operational efficiency by leveraging a solid understanding of IT technologies unique to the organization.
- Provide a communications layer between ITOps and other departments ensuring alignment and transparency.
- Collaborate with crossfunctional teams to manage intellectual properties across the organization ensuring compliance and strategic planning.
- Act as a central point of contact for inquiries and subscription service updates handling all support requests related to business operations.
- Manage communications through designated service desk aliases classifying and validating issues reported by customers.
- Collaborate with Subject Matter Experts to prioritize content and address customer and business partner incidents and inquiries.
- Monitor industry trends and identify areas for process improvement new processes improved documentation and enhanced communication.
- Contribute to improving the quality of service product documentation marketing website content and technical support guides.
Qualifications:
- Minimum 2 years of experience in release management preferably with content management systems.
- Minimum 2 years of project management experience coordinating global releases.
- Minimum 2 years of technical writing and documentation experience.
- Minimum 2 years of experience with data analysis and reporting.
- Minimum 2 years of experience with Azure DevOps or equivalent for reporting and tracking.
- Strong communication and collaboration skills.
- Bachelors degree in Business Computer Science or related field preferred.
- Experience with crossfunctional teams in a large enterprise corporation.
- Familiarity with reporting tools and spreadsheets such as PowerBI or equivalent.
- Prior experience in compliance support or strategy planning.
- Ability to work independently and deliver results in a highpaced environment.
- Detailoriented with a focus on quality of work and meeting deadlines.
Salary Range
Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $88000 to $108000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Remote
Required Experience:
Manager
Employment Type
Full Time
