Manager Control Center Business Assurance 117884

Job Title:Manager Control Center Business Assurance

Work Place Flexibility: Onsite

Legal Entity:Entergy Services Inc.ESI (OLD)

*The preferred location for this role is Little Rock AR or Jackson MS; however other locations within Entergys service territory may be considered.*

Job Summary/Purpose

Oversees safe reliable and customercentric performance of Power Delivery Reliability Control Center business processes and technology. Drives daytoday process and tool performance improvements by partnering with internal organizations (IT L&rations Grid Technology Customer Journey) developing improvement business cases and providing operational insight on emerging technologies and work practices. Strong and engaged leader that champions a customercentric control center environment.

Job Duties/Responsibilities

Business Process Oversight

• Owns frontline business process oversight of Control Center applications suite including ADMS Storm Assist EMS GMS Training Simulators Planned Outage Mgmt tools (TOMS Dline Dsubstation) etc.
• Ensures new business processes are adequate sustainable and documented
• Maintains application Disaster Recovery and Business Continuity plans
• Identifies and assesses process and software improvement opportunities to deliver operational excellence
• Develops application training and integrates with Control Center training programs
• Develops owns and monitors what good looks like through SLAs with IT
• Develops KPIs etc. to ensure business processes support objectives

Application Strategy Partner

• Partners with Information Technology Grid Technology and software vendors by developing business cases for operational software repairs and enhancements assisting with strategic and technology roadmaps leading application issue escalations and subsequent corrective action plans and assures quality of vendor deliverables from business perspective.

Project Delivery Business Lead

• IT Project Business lead for software application projects tasked with requirements testing and acceptance.
• Provides vendor oversight from utility perspective through project across all dimensions (cost schedule scope quality assurance) and develops and implements project management plans
• Works closely with IT and Grid Technology by sharing information and ensuring alignment between business needs and proposed solutions and deliverables communicated to vendors.
• Evaluation of and decisionmaking regarding vendor scope change requests

Industry Representative

• Represents Control Center viewpoints in industry working groups peer reviews and conferences
• Provides operational insight on emerging technologies and work practices
• Responds to utility peer surveys and information sharing requests

Provides key input in operations processes practices and procedures to ensure compliance with all applicable NERC standards corrective action program change management and continuous improvement initiatives.

Serves in the Incident Command Structure during major events acting as leader for ADMS and Storm Assist support.

Minimum Requirements

Minimum education required of the position:

• Bachelors degree in Engineering Computer Science or equivalent operations work experience. MBA preferred.

Minimum experience required of the position

• 10 years business operations project management or systems operations

Minimum knowledge skills and abilities required of the position

• Minimum: Influence others without direct authority Change Configuration and Risk Management principles understanding Entergys Capital Project Standard knowledge
• Desired: SDLC / ITIL proficiency DMS/OMS SCADA systems knowledge Transmission and/or Distribution Operations experience

Any certificates licenses etc. required of the position

• Required: None
• Desired: PMP certification

#LIDH1

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Primary Location: ArkansasLittle RockArkansas : Little Rock
Louisiana : Baton Rouge
Mississippi : Jackson
Texas : Beaumont
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 117884
Travel Percentage:Up to 25

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information. 41 CFR 601.35(c).Equal OpportunityandPay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol)

The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.