Office Services Associate
Office Services Associate
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Job Description
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.
Rate: $17.75$18.00
Shift: MF 9a6p
Job qualifications
High school diploma or equivalent.
Minimum 1 year office services experience preferably in a legal banking or large corporate environment.
Skilled in the use of mail phone email digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create maintain and enhance customer relationships.
Good written and verbal communication skills including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multifunctional and diverse backgrounds.
Ability to work in a fastpaced environment.
Must be selfmotivated with positive cando attitude.
Job duties
* denotes an essential function)
*Utilize appropriate logs for all office services work.
*Ensure that job tickets are properly filled out before beginning work.
*Perform work in office services primarily reprographics mail and intake functions according to established procedures.
*Follow procedures to run jobs in proper order.
*Communicate with supervisor or client on job or deadline issues.
*Meet contracted deadlines for accepting completing and delivering all work.
*Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper toner supplies.
Answer telephone emails and place service calls when needed.
Interact with clients in person over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a costefficient manner.
Required Experience:
IC
Employment Type
Full-Time
