Special Projects Service Coordinator - Auto Doors
Special Projects Service Coordinator - Auto Doors
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Siro are recruiting for a Service Coordinator for one of UKs leading manufacturers/installers of Automatic Doors.
The role is to plan and book engineer attendance to all UK Special Project maintenance clients ensuring all visits are booked and verified within 24 hours.
Cost all works associated with the visits within the required timescales maximising profitability wherever possible and liaise closely with engineers and client.
Siro are looking for a dynamic individual to join their new Special Projects team. The role will involve a number of tasks focused around supporting the client and the ongoing operation of their doors from the initial report of any incidents or queries through the lifecycle of the repair. Excellent customer service the ability to take initiative whilst exceeding client expectations and strong communication skills will be the key to making this role a success as it expands across the wider business.
Key Responsibilities and Accountabilities:
1. Plan engineer attendance in line with the customer requirements and book works in with both the client and the engineer
2. Review close and verify all visits and update to the relevant status on the internal system
3. Ensure strong ongoing support with the client at all times to ensure customer satisfaction
4. Cost and submit all completed jobs for invoicing in the required format
5. Ensure all queries preventing invoicing are resolved in a timely manner
6. Review and resolve all queries during the process
7. Ensure all jobs are completed/submitted on the relevant client web portal (where applicable)
8. Produce and verify engineers weekly timesheets and submit to payroll
9. Resolve all invoice queries relating to Special Project maintenance
10. Be the primary internal point of contact for all Special Project maintenance queries
11. Produce quotations for recommendations and repairs from engineer reports ensuring they are provided to the client in a timely manner
12. Liaise with supplier and colleagues for prices and lead times
13. Process quote acceptances and customer orders using various internal systems including Sage
14. Update the customer at all times throughout all processes
15. Compile customer and internal reports to support ongoing client management
Required Experience:
IC
Employment Type
Full-Time
