End User Service Support Engineer
End User Service Support Engineer
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
End User Service Support Engineer
The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with endusers. You will be part of a wider global team so should be selfmotivated able to work independently where required to achieve results.
Principal Responsibilities
- Deliver highquality support to endusers in a courteous professional manner
- Travel to other offices within Australia to help setup IT equipment
- Onboarding of regional teams including home setups.
- Support desktop technology and applications.
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS Linux OS (advantageous) Microsoft Office Suite including O365 Market Data applications Mobile computing printers to name a few.
- Strong analytical and problemsolving skills ability to work independently and under pressure
- Flexible in approach and comfortable dealing with ambiguity when necessary
Qualifications/Skills that would be advantageous
- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12 Intune Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls screen sharing
- Experience working with 3rdParty Vendors
- Excellent written and verbal communications skills
- Customer service focused
Employment Type
Full-Time
Key Skills
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