Firstmark Operational Analyst IV VOA
Firstmark Operational Analyst IV VOA
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Salary Not Disclosed
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
Assist in department as needed using analytical tools critical thinking and problem solving.At this time we are unable to move forward with candidates that reside in these states: Alabama California Connecticut Hawaii Illinois Maine Massachusetts Michigan New Jersey New York Oregon Rhode Island Vermont Washington.
Nelnet believes in a hybrid work environment that accommodates both inoffice and remote work. This model promotes a positive worklife balance and culture enabling inperson collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 3/2 (inoffice/workfromhome) split for associates that reside within 30 miles of an office.This is subject to change based on manager discretion.
Create/Update/Maintain reports for business needs.
Reviews analyzes and evaluates business systems and user needs.
Manage multiple conflicting priorities & consistently meet deadlines.
Capable of communicating and negotiating effectively with all levels of users and management
Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems.
Interpret and translate business requirements into detailed functional specifications and workplans for other Team members.
Utilized as a subject matter expert for repeatable process.
Acquire knowledge in systems and processes.
create and maintain the documentation for system functionality processes and procedures.
Participate in and facilitate Consumer Loan projects to make improvements within departments.
Actively participate in projects/initiatives with leadership team
Support training and advanced analytic workshops as required.
Learn basics of and participate in CPI projects.
Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
EDUCATION:
4year college degree preferred.
EXPERIENCE:
Advanced experience with database concepts and simple query language (SQL) (Required)
Must have strong analytical skills to solve complex issues in a timely manner alongside an understanding of investment process flows.
34 years of experience in an analytical student loan technical problemsolving or project management position.(Required)
Some experience with report writing tools Crystal reports (Business Objects) (Preferred)
Some experience with project management on small to medium projects. (Preferred)
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Advanced Beginning understanding of SQL language
Initiative/ Willing to learn by picking up new work
Problem Solving
Agile Methodology
Business Math
Oral communications
Written communications
Decision Making and Critical Thinking
Accuracy/Attention to Detail
Project Management
Managing Multiple Priorities
Moderate understanding of Crystal and Snowflake reporting
Moderate understanding of Jira and Confluence
Salary for this position starts at $42195.55
#INDFirstmark
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
IC
Employment Type
Full-Time
