Help Desk Support Analyst Level 3
Help Desk Support Analyst Level 3
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Salary Not Disclosed
1 Vacancy
Job Description
If you have experience helping people with their computer issues then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants) or other experience working customer service driven roles Please keep reading to determine if youre a good fit for what were looking for in a Help Desk Support Analyst Level 3
The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. I know that sounds a bit clich but its true. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients so they can make better decisions about technology and how best to implement it within their organization.
Now if you dont agree with what youve read up to now then we suggest you stop right here because its likely not a good use of your time.
Since you are still reading you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. We have a few more questions for you before you take time to send us your resume. Are you a team player Specifically are you the type of team player that appreciates an environment where you are encouraged to be transparent with you peers and they are open and honest with you in return Are you hungry for personal and professional growth Do you love being part of a fast paced environment where youre surrounded by likeminded driven individuals and supporting companies that are growing at over 20 a year Heres a little bit more about what were looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients with the ability to empathize effectively regrading their request enabling the successful troubleshooting diagnosing and resolution of the issue at hand. Were looking for someone who can work both proactively and reactively depending on the needs of the particular situation on networks desktops laptops applications phones tablets and email. Were wanting someone who has a passion for an advanced knowledge of Windows operating systems and an strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources.
In closing if you are a humble patient authentic person that loves working with people as much as you do working with technology then please follow these instructions carefully as we want to hear from you!
THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!
Required Experience:
IC
Employment Type
Full Time
