Description
Position at Lyndhurst Animal Clinic
Lyndhurst Animal ClinicPractice Manager
Fulltime
Lyndhurst OH
We are seeking a dynamic and motivated Practice Manager to join our team at Lyndhurst Animal Clinic.
About us:Lyndhurst Animal Clinic has proudly served Lyndhurst Ohio and the surrounding area for more than 35 years. We are committed to providing the best care for our clients and their pets. We also care for our community and regularly participate in local events likeJog for Dogs and a hospitalsupported charity fund for pets in need. Our staff is fearfree certified and committed to practicing modern veterinary medicine. Our veterinarians and our excellent support staff provide fullservice medical and surgical expertise.
Our Facility: Our hospital providessoft tissue surgery dentistry wellness appointments and sick appointments for ourpatients.Our doctors utilize specialized equipment including dental loupes and a handheld slit lamp.We do digital oral radiographs on every dental patient we offer inhouse labs including CBC and chemistry and we have stateoftheartanesthetic monitoring equipment.
Overview:
The Practice Manager (PM) is critical to the success of the hospital ensuring a positive culture built on shared values and direct communication creating operational efficiencies and problemsolving to improve client service and employee engagement. Typically the PM is the Integrator on the hospitals accountability chart and participates in the Thrive planning leadership meetings.The manager exercises sound judgment and the willingness and capability to make decisions.
PM oversees the business activities of the hospital including hiring and training hospital staff; working with Thrive finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software and implementing safety and security procedures.
Responsibilities:
- Oversee day to day operations of the veterinary hospital ensuring efficient workflow and excellent customer service.
- Manage inventory including ordering receiving and maintaining adequate stock levels of medical supplies and pharmaceuticals.
- Collaborate with the Medical Director (MD) and the veterinary team to optimize patient care and workflow.
- Hire train and mentor staff members promoting teamwork accountability and continuous improvement.
- Provide support and guidance to team members stepping in to assist whenever necessary.
- Motivates staff and helps build and maintain morale.
- Utilize feedback from clients staff and management to identify areas of improvement and implement appropriate changes.
- Maintain accurate records and documentation related to hospital operations finances and inventory management.
- Monitor financial performance analyze key metrics and identify opportunities for cost savings and revenue enhancement.
- Promotes continuous quality improvement to ensure the practices success and achieve the vision.
- Stay current on industry trends best practices and regulatory requirements related to veterinary medicine and practice management.
Qualifications:
- Bachelors degree in business administration CVMP or related field preferred.
- Three years of supervisory experience required.
- Three years or more of managing a veterinary practice required.
- Demonstrated ability to show empathy towards clients and treat animals with respect and compassion.
- Familiarity with inventory management and procedures.
- Excellent communication skills both verbal and written.
- Strong leadership skills and demonstrated commitment to team development and mentorship.
- Capable of leading managing and coaching staff at all levels.
- Ability to prioritize tasks manage time effectively and adapt to changing priorities.
- Selfmotivated and proactive with a positive attitude.
- Willingness to learn and expand knowledge of veterinary medicine and practice management.
- Ability to work collaboratively in a fast paced team oriented environment.
- Demonstrated competence in budgeting and financial reporting including reading and analyzing a P&L statement.
- Must have a availability during business hours with occasional flexibility to accommodate hospitals needs.
We offer an amazing benefits package that includes health vision dental life 401(k) paid time off paid parental leave generous pet benefits and much more!Be part of a great team dedicated to helping Lyndhursts pet dog and cat patients!
Required Experience:
Manager