IT Media Support Specialist
IT Media Support Specialist
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$ 47490 - 71230
1 Vacancy
Job Description
Job Summary
The IT & Media Support Specialist will provide on campus audio/visual and other technologyrelated support to faculty student and staff endusers at both intermediate and advanced levels deciding independently which approach is appropriate in any given context. This employee must be able to respond quickly and effectively investigating the nature of the issue(s) and partnering with the enduser most often without any guidance or a set of steps to follow to reach a final resolution or decision. He/she will provide audio/visual service and support to Center City and/or University City campuses assisting faculty in their pursuit of technologyladen and dependent teaching and learning strategies. As a member of the IMS team the Specialist will coordinate and communicate closely with the Director regarding possible teaching and learning technology enhancements for various venues along with suggestions for providing them in a costeffective manner.
Essential Functions
- Collaborate with faculty and multimedia technology colleagues and vendors to monitor design and evaluate classroom technology needs.
- Participate in designing and upgrading classroom and other learning space technology. Discover vet and test emerging applications and hardware solutions associated with classroom multimedia and related technologies; recommend modifications/new solutions as appropriate.
- Identify user needs and independently research procedures for meeting myriad technologyrelated challenges documenting and sharing findings.
- Provide faculty and others with telephone inperson and email support needed for successful use of classroom audio/video instructional technology. Resolve classroom enduser technology issues providing timely and creative solutions independently.
- Author accurate metrics for evaluating classroom technology adoption and end user requirements.
- Provide on campus audio/visual and other technologyrelated support to faculty student and staff endusers at both intermediate and advanced levels deciding independently which approach is appropriate in any given context.
- Understand and assist with effective use of internet/online resources.
- Maintain currency in field of expertise along with system and data security academic property and enduser confidentiality.
Required Qualifications
- Minimum of Bachelors Degree in in Multimedia Production Digital Media Information Technology orthe equivalent combination of education and work experience.
- Please review the Equivalency Chart for additional information.
- Minimum of Five to seven years work experience.
- Possess the ability to identify analyze and solve classroom audio/video support problems.
- A knowledge of AV distribution and setup is essential along with the operation of various AV delivery modalities. Clear definitive communication skills within the team and with end user clients is also essential along with researching uptodate industry publications and communiques to remain current with technology solutions.
Physical Demands
- Typically sitting at a desk/table
- Typically standing walking
- Typically bending crouching stooping
- Lifting demands 25lbs
Location
- University City Philadelphia PA
Additional Information
This position is classified as Exempt grade J. Compensation for this grade ranges from$47490 to $71230 per year. Please note that the offered rate for thisposition typically aligns with the minimum to midrange of this grade but it can vary based on thesuccessful candidates qualifications and experience department budget and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and CompensationGuidelines & Policies for more details on Drexels compensation framework.For information about benefits please review Drexels Benefits Brochure.
This is a FullTime Union position classified as Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Additional Required Documents
A review of applicants will begin once a suitable candidate pool is identified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
