Vice President IT Operations
Vice President IT Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
They will lead oversee and ensure the delivery of IT services for a 2000 employee organization. This role will lead a team of 30 engineers administrators software developers analysts DBAs managers and directors to provide technology solutions and services that align with business goals while creating a positive enduser experience.
Responsibilities
- Provide handson leadership direction and oversight of the firms IT core technology platforms including infrastructure software solutions custom solutions development enterprise business systems enterprise data and IT service management.
- Ensure reliability security performance and scalability of IT systems and infrastructure.
- Align platforms infrastructure systems data management systems and an expansive application portfolio to achieve business goals drive user satisfaction and create operational efficiencies.
- Engage with and analyze feedback from end users to identify trends and patterns. Establish monitor and report on user satisfaction metrics to pinpoint areas for improvement. Implement strategies to enhance user satisfaction. Partner with the VP of User Experience to ensure a worldclass service delivery model that is built on user satisfaction and customer support.
- Partner with the Firms Security Operations and IT Risk teams to achieve system security and data privacy objectives. Ensure IT operations complies with all regulatory obligations in addition to ISO27001 SOC and other security and privacy standards and laws. Collaborate in incident response situations. Build a securityconscious culture that ensures that team members are aware of the latest security threats and best practices.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT operations. Provide regular reports to senior leadership on the status of IT operations and related initiatives. Identify solutions to drive performance reliability and security.
- Recruit mentor and develop a highperforming IT operations team. Foster a collaborative and inclusive work environment that encourages professional growth and development.
- Develop and manage IT operations budgets ensuring costeffective use of resources. Oversee vendor relationships negotiate contracts and identify alternative solutions to ensure the best value for the organization.
- Partner with the IS Department Project Management office to ensure technology projects are delivered on time within scope and within budget. Collaborate with crossfunctional teams to ensure successful project .
- Collaborate communicate and drive highly complex technology solutions to broad audiences including executives and business leaders both in and outside of IT to align initiatives with business goals.
- Bachelors in IT Computer Science or a related field.
- Masters degree is strongly preferred.
- Minimum of 10 years of experience in IT management role.
Required Experience:
Chief
Employment Type
Full Time
