Job Title:Meter to Cash IT Service Delivery Manager

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

*** The preffered location for this position is The Woodlands TX but Little Rock AR New Orleans LA Jackson MS and West Monroe LA may be considered. Relocation assitance is not provided. ***

JOB SUMMARY/PURPOSE

Mgr. IT Service Delivery Meter to Cash(M2C)will serve as a key member of the IT Power Delivery Services leadership team with responsibility for the development and implementation of application services for the Meter to Cash value stream. The M2C Service Delivery Manager is responsible for the application portfolio which includes but is not limited to Entergys Advanced Meter Operations Center and Back Office Functions Billing and Rates. These applications include Itron AMI Head End (UIQ) Siemens MDM EnergyIP and SAPs ISU.

The role is responsible for delivering assigned projects on time on budget and with firsttime quality and adherence to business requirements while standardizing and/or rationalizing technical platforms. The role provides operational oversight of the daytoday support activities performed by Entergys outsourcing partners. The position will also have the responsibility to ensure IT is prepared to support all the major systems and processes in Meter to Cash.

JOB DUTIES/RESPONSIBILITIES

For the portfolio of application technologies supporting Power Deliver Services and M2C Operations:

• Manage a team of M2C applications Solution Architects IT Consultants and Business Analyst.
• Actively manage the supporting vendor(s) to ensure they are meeting stated services levels (requirements & quality) maintaining compliance with Entergy corporate policies regulatory requirements and stated standards (e.g. security architecture quality).
• Responsible for software contracts and renewals ensuring that we are properly licensed to deliver the expected services
• Build strong relationships and coordinate with Program Managers Service Delivery Managers Enterprise Architecture (EA) and vendors to develop new capabilities and functionality and to enhance M2C Operations applications to meet business requirements in a timely costeffective manner.
• Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.
• Establish and maintain business relationships with customers to ensure alignment and a voice for the business within IT. Attend regular business meetings to provide IT updates including project status major IT initiatives and support status.
• Support major events as part of the Incident Management process to ensure systems are meeting expectations and facilitate timely resolution to system issues.
• Manage budget for projects and support agreements with a focus on cost savings while meeting or exceeding expected levels of support and capabilities.
• Provide resource planning and management within HR/Finance applications projects. Forecast potential impediments or gaps based on future demand expectations.
• Responsible for software contracts and renewals ensuring that we are properly licensed to deliver the expected services
  

MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelors Degree in Computer Science Management Information Systems Engineering or other technical area of study; advanced degree a plus.

Minimum experience required of the position
7 years of experience managing application development and/or operational processes.

Minimum knowledge skills and abilities required of the position

• Experience in project and service delivery in outsourced and cosourced environments
• Stakeholder management and highlevel communications
• Strong working knowledge of software development lifecycle and methodologies
• Demonstrated ability to lead diverse teams crossfunctional groups and technical teams
• Managing project implementations and related budgets personnel risk and contingency plans
• Vendor oversight and management including experience in outsourcing and offshore support
• Critical thinker with strong problemsolving skills
• Excellent verbal and written communication skills and the ability to communicate concepts to technical and nontechnical audiences.

Preferred knowledge skills and abilities required of the position

• Previous experience with supporting Meter to Cash systems andthe applications listed above.

• Strong understanding of the M2C business and company strategy

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Primary Location: TexasThe WoodlandsTexas : The Woodlands
Arkansas : Little Rock
Louisiana : New Orleans
Louisiana : West Monroe
Mississippi : Jackson
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 117226
Travel Percentage:Up to 25

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information. 41 CFR 601.35(c).Equal OpportunityandPay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol)

The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.