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The Outpatient Administrative Specialist will provide clinical administrative support to assigned ambulatory area. Perform standardized patient checkin and checkout procedures of patients including registration activities such as entering and/or verifying demographic insurance and/or financial information; generates routine forms and other documentation. Responsible for interviewing patients through registration process to obtain demographic and financial information. Will inform patients of insurance benefits and provide estimate to patient of anticipated out of pocket costs of care. Works with/advises patients on insurance carrier requirements including services not covered. Will collect amount due or offer payment plan and/or provide information about financial assistance programs. The Outpatient Administrative Specialist will assist in copay research mailing patient letters and in person copay discussions. Will also assist with answering phone calls regarding patient information calls insurance authorizations patient appointments and other services. Other duties required based on departmental needs.
Associates degree and two 2 years of related patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology medical billing/insurance requirements familiarity with medical coding and excellent written/oral communication skills required. Computer skills and keyboarding are necessary. Ability to maintain good public relations with patients visitors coworkers and other individuals.
Working knowledge of computer systems such as Epic Word Outlook etc. preferred. Knowledge of medical billing requirements and ability to recognize insurance fraud/abuse strongly preferred.
MondayFriday 7:30 am4:00pm
RecruitmentOffice: Human Resources
Executive Order:
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email at
Required Experience:
Unclear Seniority
Full-Time