Forecast and Capacity Analysts 2 positions available

Role OVOView

Team: Forecasting Planning and Change

Location: Hub based Hybrid for all

Salary banding:

Experience: Expert

Working pattern: FullTime

Reporting to: Planning Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Accountable Analytical Accurate

Top 3 qualities for this role: Communication. Organisation. Resilience

Where youll work:

Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events inperson.

Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires fieldbased work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:

Youll be working as part of the Forecasting Planning and Change Team within OVO Retail and will be at the heart of enabling the planning for customers for the Ovo business. Youll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

The Forecast & Capacity Analyst is an integral part of the Forecasting & Planning Team with ownership and accountability for the delivery of accurate robust long range to 15 minute planning forecasts and resource plans supporting the Planning Manager and operations in ensuring resource requirements & staffing solutions are defined to ensure Ovo Energy delivers world class service to its customer base.

The Forecast & Capacity Analyst will collaborate to support change initiatives producing detailed analysis impact assessments prognosis and scenario modelling for business transformation identifying options that mitigating service impacting change.

Your key outcomes will be:

• Responsible for production of planning outputs aligning to the planning cycle.
• Work collaboratively across the Forecast & Capacity Analyst working group sharing knowledge and skills to aid the wider peer development of report writing presentation skills and overall ongoing development
• Build relationships with stakeholders and challenge where appropriate
• To utilise best in class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined
• Ensure that planning projections have a tolerance that facilitate effective service delivery and optimise operating expense
• To ensure that all supply & demand plans are constantly reviewed and monitored up to and including on the day to provide the most accurate information available to manage resources effectively conducting deep dive analysis and sharing findings with key stakeholders.
• Analyse historical data to identify trends seasonality to mature forecast projections
• To use MI to assess Root Cause and formulate corrective plans and actions with key stakeholders with measures of success defined post Day review and analyst providing insight into variance to plan and performance drivers
• Provide the business with timely status updates on projects and initiatives
• Assist in the development and continuous improvement of current and new MI requirements
• Support standardisation across the F&P Team for all systems processes and procedures
• Take a proactive approach on all business tasks to support the Management Team
• Ensure that all planning forecasting and resourcing models are kept up to date to maintain rigour

Youll be a successful Forecasting and Capacity Analyst at OVO if you

• A proven track record of delivery and expertise in Forecasting; Planning and resourcing activities.
• Excellent knowledge of Planning tools and methodology
• Experience working within a contact centre environment
• Strong Stakeholder Management
• The ability to timemanage and prioritise workload
• Strong attention to detail
• Energy sector knowledge (desirable)

Lets talk about whats in it for you

Well pay you between 33000 and 40000 depending on your specific skills and experience. If your expectations are a little different have a chat with us!

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an ontarget bonus of 15. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9 Flex Pay on top of your salary 4 of this is auto enrolled into your pension and the remaining 5 is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with giveasyouearn donations

For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute
Nab a great deal on ultralow emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people so when you join OVO you can play a part big or small with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

Required Experience:

IC