Technical Support Specialist
Technical Support Specialist
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Want to be a part of a team revolutionizing and leading an entire industry The laundry industry is a $40 billion dollar market and the Cents platform is making it easier than ever for laundromats dry cleaners and all garment care businesses to grow manage and understand their business. Backed by toptier investors like Bessemer and Tiger Global Cents is one of the fastestgrowing vertical SaaS companies and were just getting started.
About Cents
Cents is a New Yorkbased technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working earning and living. Cents is modernizing garment care businesses by providing an allinone businessinabox platform to help operators start manage and grow their businesses. By building a marketleading SaaS and hardware product for this industry our mission is to outsource laundry day to local businesses.
About the Team
Located in Toronto our Laundroworks team is at the forefront of digitizing selfservice laundry facilities. Laundroworks develops an NFCbased payment system wrapped in realtime connectivity and supported by advanced management software. Our technology is developed and manufactured inhouse including connected reader modules that control the laundry machines payment kiosks management software and a novel NFCbased TaptoPay App (which Apple is following developments on due to its unique approach).
About the Role
We are seeking a proactive and techsavvy Technical Support Specialist to join our growing Torontobased team. In this role youll work closely with customers to support both new system installations and existing hardware/software deployments. Youll be the expert on how our readers interface with laundry machines troubleshoot hardware connectivity and guide users through mobile app configurations.
This position is fully onsite at our Toronto office. We are looking for a candidate who thrives in a collaborative inperson environment and is comfortable working closely with team members and hardware components on a daily basis.
Schedule:
Monday to Friday 10:00 AM 6:00 PM (EST)
Location: North York Ontario
(Accessible from the 401 and a 10minute walk from the TTC subway)
Required Skills and Experience
- Excellent verbal and written communication skills with a professional and empathetic customer approach
- Strong organizational skills and exceptional attention to detail
- Proven ability to analyze technical problems and apply logical troubleshooting techniques
- Comfortable working independently and prioritizing tasks in a dynamic customerfocused environment
- Ability to quickly learn and understand new technical systems both hardware and software
Preferred Qualifications
- 13 years of experience in a customerfacing technical support role
- Handson experience with hardware troubleshooting particularly with connected devices or machinery
- Familiarity with troubleshooting IT systems including mobile apps kiosks or networkconnected modules
- Experience supporting installations or field technicians is a plus
- Comfort using ticketing systems CRM platforms and support tools
Benefits
- Competitive salary with paid vacation and health benefits
- Equity
- Working alongside innovative tech oriented in a fast growth technology company
- Autonomy large scope of responsibility opportunity for growth and have a voice for bringing new ideas to the table
- Remote work option and flexible hours
- Laundry allowance to give you time back and to support our customers businesses
$60000 $60000 a year
Theres a Laundry List of Why Youll Love Working at Cents!
We are leaders Leadership is not exclusive to the management team but something everyone at Cents embraces and wants to get better at.
We are overachievers The only true way to predict the future is to build it yourself. No excuses. Give 100 at all times.
We are students Were not afraid to dig in and uncover the truth even if its scary or inconvenient. Everyone here is continually learning on the job no matter if weve been in a role for one year or one minute.
We are committed to diversity and a tight knit community Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of the best and brightest from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Please be aware that all legitimate recruitment communications from Cents will come through our official channels @trycents email domain our official careers page or verified phone calls following email introductions). Also please note that we will never ask for money or sensitive financial information.
If you are contacted through other means or asked for such details please assume that the communication is not legitimate. Please forward any such communications to us at and we can confirm this for you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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