Seasonal Customer Success Representative
Seasonal Customer Success Representative
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Job Description
Job description
COMPANY PROFILE
Great Minds a mission driven Public Benefit Corporation brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculumWit & WisdomEureka Math andPhD Science all support teachers as they take students beyond rote learning to provide a deeper more complete understanding of the humanities mathematics and the sciences. Founded in 2007 Great Minds now employs more than 1000 people.
For additional information please visit: www.greatminds
OUR MARKET POSITION
Great Minds Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40 net promoter score. Eureka and its sister products Wit & Wisdom English and PhD Science embrace much higher expectations for all students and all teachers. In a market dominated by scripted procedural materials that drive expectations down Great Minds produces curricula that celebrate knowledge respect the craft of teaching and acknowledge the true capabilities of students.
Job Purpose
The Seasonal Customer Success Representative must have a positive attitude and a passion for delivering effective service to all customers. This entrylevel position reports to the Customer Success Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a host of customer inquiries in high volumes pre and postsales support and providing overall customer satisfaction. The ideal candidate should be techsavvy able to quickly grasp new concepts and be able to work efficiently in a remote team setting. Candidates should also be able to cover up to 8 hours of the call center hours of operation between 7 AM and 8 PM EST.
Responsibilities
Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
Assists customers via incoming calls voicemails emails and web inquiries regarding print product offerings professional development options order placement and shipping/receiving of materials in high volumes
Routes inquiries to the appropriate Great Minds team(s) for assistance
Handles various related projects as needed
Practices consistent and concise communication with both customers and internal contacts
Keeps clear and meticulous records of customer interactions through the organizations Customer Relations Management (CRM) tool
Assists in CRM data validation and management
Tracks orders through various stages of fulfillment
Job requirements
Requirements
Selfmotivated with excellent creative and proactive problemsolving skills
Incomparable people skills with the ability to handle difficult situations with poise
Willingness to learn about company products and policies to better assist customers
Ability to efficiently multitask in a fastpaced environment
Excellent verbal and written communication skills
Highly proficient with Microsoft Office
Experience utilizing Salesforce or other CRM software (preferred)
Ability to work remotely in a professional and secure environment
Required Education
High school degree with minimum 13 years experience in a customer servicerelated field
Status
Seasonal (May through September)
Hourly Pay $19/hr
Location
Remote
Details
Must have consistent highspeed internet access
Must utilize personal computer (Chromebooks or tablets not sufficient
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds or greatminds.recruitee. If in the course of the application or hiring process with Great Minds you are contacted through another domain are requested to provide banking or other sensitive information or you note any other suspicious activity please contact
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race religion color sex (including pregnancy sexual orientation and gender identity) national origin disability age genetic information or any other status protected under applicable federal state or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.
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