Student Affairs Operations Assistant
Student Affairs Operations Assistant
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1 Vacancy
Job Description
Position Summary:
Franklin University a private independent accredited notforprofit University located in Columbus Ohio invites applicants for its Student Affairs Operations Assistant position. The Student Affairs Operations Assistant role is an entry level position whose primary responsibility is for general administrative duties for the Institution by supporting the Call and Welcome Center. This position is responsible for educating students in person and over the phone on institutional policies provides administrative support and engages in a variety of critical projectbased tasks. The position also entails partnering with other internal departments including: Office of International Students and Programs Student Financial Services Accounting and Registrar.
The Student Affairs Operations Assistant is responsible for answering incoming calls providing exceptional customer service by triaging calls chats and walk ins reviewing student information and requirements scheduling appointments processing payments utilizing different databases assisting with special projects and outreach initiatives.
This role will work an onsite hybrid schedule.
Duties and Responsibilities:
- Work in a team environment to assist current and potential students faculty and staff by providing knowledgeable information regarding departments across the university
- Interpret and apply university policies and procedures to assist students
- Collaborate on crossfunctional projects with other Franklin departments
- Effectively utilize the Universitys technology tools including CRM (Constituent Relationship Management System) Colleague (Student Information System) TalkDesk Olark (chatbot) and various Microsoft tools
- Schedule student appointments
- Assist with special projects outreach initiatives and other duties as assigned
Minimum Requirements/Qualifications:
- Excellent oral and written communication skills
- Commitment to provide exceptional customer service
- Selfsufficiency in a fastpaced and everchanging team environment
- Attention to detail
- Strong comfort with technology
- Willingness to be flexible to accommodate the needs of the University.
Preferred Skills and Characteristics:
- Actively pursuing a degree
- Ellucian Colleague experience a plus
Additional Notes:
Monday Thursday 9am6pm Friday 8am5pm 40hour week)
About Franklin University
Founded in 1902 Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit Franklin has earned its longstanding reputation as an innovator in online education. The University offers applied indemand undergraduate masters and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs more than 50000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package incentive program and free parking. In addition Franklin provides free undergraduate tuition for employees and immediate family members graduate tuition assistance for fulltime employees and immediate family members and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age religion race ethnicity color national origin ancestry immigration status sex sexual orientation gender identity or expression marital or familial status disability or veteran or military status.
Employment Type
Full-Time
