Remittance Research Specialist hybrid
Remittance Research Specialist hybrid
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Job Description
As an NRG employee we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing successtake charge of your career goals and empower your future!
Summary
The Remittance Research Representative I is part of the Accounts Receivables Management (ARM) Group. The ARM Group resides in Retail Customer Operations. This position is the primary contact for conducting payment research issue resolution for Retail Remittance Services. This position is also responsible for supporting the processing of manual payments and entries/adjustments into Retail customer accounts.
Duties/Responsibilities
Analyze and correct errors related to payment processing.
Research and resolve customer payment inquiries.(Some interaction with customers or third party vendors)
Keep daily progress reports.
Communicate to management significant or recurring patterns of payment problems.
Research and resolve customer payment exceptions process the payments to the appropriate accounts.
Support manual processing including data entry.
Support manual processing of incoming mail pieces with USPS process.
Perform other duties as assigned.
Education
High School Diploma or GED required. (Some college is desirable)
Experience
2 years customer service and data entry related experience. Knowledge of the utility and/or deregulated energy industry is a plus.
SAP FICO processing knowledge is desired.
Special Skills/Knowledge Requirements
Ability to work effectively both independently and with teams.
Excellent problem solving skills and ability to use good judgment to make recommendations and decisions.
Attention to detail is critical.
Ability to work independently through the use of initiative and selfmotivation.
Ability to adapt to rapidly changing priorities.
Ability to meet deadlines.
Excellent personal computer skills within a windows environment including spreadsheets databases and word processing.
Ability to use fundamental math daily (add subtract multiply divide and calculate percentages).
Ability to use 10key calculator.
Must possess a valid Texas Drivers License.
Working Conditions
Fast paced office environment with high volume workload.
Frequent use of computers i.e. typing on keyboards viewing monitors etc.
Overtime as required.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement employees are subject to periodic random drug testing and postaccident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level Title and/or Salary may be adjusted based on the applicants experience or skills. Official description on file with Talent.
Required Experience:
Unclear Seniority
Employment Type
Full Time
