Support Engineer
Support Engineer
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$ 55000 - 75000
1 Vacancy
Job Description
Immediate Job Opportunity SupportEngineer
PAY TRANSPARENCY: USD Starting Base Range $55000 $75000 / year. Pay is commensurate with experience.
If youre looking for a welcoming upbeat company that supports your professional growth and puts you on the cutting edge of the hightech industry you should join us! Were a dynamic innovative team with a strong track record of providing our clients with advanced AIbased solutions.
Using our proprietary software manufacturing companies around the globe can acquire the capabilities to better understand better control and improve their core production processes. This gives our clients a sharp competitive advantage because they can make better databased decisions faster which drives higher productivity; this also results in higher quality of products.
About us:
Founded in 2017 and headquartered in Harrisburg PA CPNET is a constantly evolving rising startup. Our goal is to hire talented and enthusiastic people with a broad set of technical and critical thinking skills who are ready to take technology to the next level; then we continue to offer our team unparalleled opportunities to perform their best work.
We value hard work integrity and commitment to make things better.
The people we hire now will be instrumental in shaping the companys future. You could be one of the select few who will have the unique opportunity of growing your career inside CPNET and assuming a leadership role within the company.
CPNET is proud to be an equal opportunity employer. Employment with our company is based solely on a persons merit and qualifications directly related to professional competence. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression family status marital status pregnancy or related condition (including breastfeeding) sexual orientation national origin genetics disability age or veteran status or any other or any other basis protected by law.
CPNET is also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. CPNET will also consider reasonable accommodations to enable qualified individuals with disabilities to perform essential job functions. To request an accommodation please contact emailprotected; provide your contact information and let us know the nature of your request.
About the role:
As a Software Engineer you will assist the Implementation Engineer with remote setup during the new client/asset onboarding process; you will also be responsible for research diagnosis troubleshooting and the accurate and timely resolution of customer issues postimplementation. More specifically you will:
- Diagnose and troubleshoot technical issues during installation including account setup network configuration etc.
- Resolve Tier 1 and Tier 2 issues while escalating unresolved issues to the appropriate internal teams following standard procedures
- Ensure proper recording and closure of all issues in JIRA
- Work with CPNET data engineering to report and support troubleshooting customer data source issues as well as communicating bugs and/or technology enhancement requests to the data engineering team
- May assist in authoring and executing test scenarios and properly documenting results
- Provide support in answering UI/UX related questions and resolving simple administrative and billing issues
- Create and maintain a knowledge base combining internal best practices and external references to provide efficient and effective solutions to common questions and issues
- Assist in preparing training materials and best practices; lead onsite/remote training sessions for the endusers
- Monitor the usage and effectiveness of the implemented solutions preparing periodic reports for the leadership team
When We Look at Inviting Someone New to Join Our Team These are a Few Things that Matter to Us:
- A minimum of bachelors degree in electrical engineering /electronics/computer science or a similar discipline.
- Being a selfstarter who relishes the idea of working with a small and highly skilled team
- Effective consultative communication skills
- Customercentric mindset and focus on value creation for customers
- Proven track record of successful IT or OT implementations
- Preferred experiences with manufacturing operation technologies (different types of PLCs control network technologies
- Working knowledge of Power BI (ability to build dashboards of medium complexity familiarity with various data sourcing options a basic understanding of DAX) is a bonus
- 1020 travel is required. Must possess and maintain a valid drivers license registered and insured vehicle and be able to regularly drive locally/regionally to conduct company business. Less frequent (overnight) national travel may also be required for tradeshows and other business activities; this involves having the ability to travel by air or train.
- If required by job duties background checks (criminal/education/employment/reference/ credit) will be performed; results must be satisfactory to the company.
- If hired must adhere to all company policies and procedures safety requirements and other prescribed best practices/industry standards.
Other Requirements:
The job is primarily performed indoors in a traditional office setting; The individual is constantly required to talk hear stand or sit for extended periods of time while using a computer telephone or other productivity devices to communicate with other personnel and conduct business. While performing the duties of this job the individual is occasionally required to reach with hands and arms. The employee frequently uses hands to finger handle feel or operate objects and computer keyboards. The employee is occasionally required to climb balance stoop bend kneel crouch or crawl squat turn/twist and smell. The employee must frequently lift carry push or pull up to 5 pounds and/or occasionally lift carry push or pull up to 15 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
On a frequent and routine basis this job also requires the individual to be physically present in a manufacturing area to communicate with other individuals and conduct business; this could range from being in a heavy manufacturing environment to a light industrial work environment based on the companys client. Hot/cold temperature and noise levels in each area can also vary widely in different client environments and specific workspace restrictions are also possible. Frequent sitting standing moving forward/back/sidetoside and working around machinery and moving parts is required; exposure to electrical currents vibrations fumes odors dusts gases chemicals oils sealants solvents and other compounds is possible.
Site conditions will dictate the use of proper Personal Protective Equipment (PPE) which may include eye hearing and respiratory protection protective smock steel toe shoes gloves hard hats or face shields. Contact lenses may not be allowed in some areas.
APPLY TODAYbecause were looking forward to learning about you!
Check us out at www.cpnet. If you are intrigued by what you learn about our company our people and our products then we are looking forward to receiving your application. And thank you for taking the time to explore career opportunities with CPNET.
- CPNET is headquartered in Harrisburg PA.This job can be a remote work opportunity for Pennsylvania residents who can either work from their home office or the companys business office. This company does not offer outofstate work office opportunities at his time.
- Applicants must be currently authorized to work in the United States on a fulltime basis. This company does not sponsor applicants for work visas at this time.
- CPNET reserves the right to alter change modify and/or terminate this job posting at any time without notice or obligation. No recruiters please; principal applicants only.
Required Experience:
Senior IC
Employment Type
Full-Time
