Technical support voice opening in Hyderabad in a leading MNC
Technical support voice opening in Hyderabad in a leading MNC
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Technical support service desk voice opening in a leading MNC Hyderabad Salary upto 6 lpa
Looking for Undergraduate/Graduate freshers and experience both can apply with excellent english communication
Work location :Bahadurpally Hyderabad
US shfits
Level I Service Desk Technician
Responsibilities
Responsible for responding to customer requests including but not limited to answering calls via a phone queue customer emails chat support requests and providing after hours on call support for troubleshooting technical issues.
Support enduser devices/peripherals including but not limited to computer hardware operating systems communications software applications data processing and security.
Support activities include supporting endusers accepting IT breakfix requests from customers across multiple entry points providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows Mac OS Apple Google for Work Android Phone Support MDM AirWatch etc.
Exposure to retail industry devices such as PointofSale devices Zebra devices switches routers printers other store equipment devices is preferred.
Perform postresolution followups to help requests or incidents.
Research issues and resolves technical problems.
Creating/updating knowledge articles and support processes functions
Requirements
Qualifications
Experience Min. 6 Month to 1 Year into calling exp(Mandatory) and 1 to 2 Years (Preferred).
B Tech Freshers are eligible
Qualification required for Experience Graduation and Under Graduation
Exceptional written and verbal communication skills with VNA Threshold 5
Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills with a focus on rapportbuilding listening and questioning skills.
Ability to work under pressure involves dealing with constraints which are often outside of your control these might be resource or time constraints the difficulty of the task or having insufficient knowledge required to complete the task or unforeseen changes or problems.
Good to have Experience using and proficient in Apple hardware Mac OS Google (GSuite) Windows and Office365
Good to have ITIL Knowledge
Graduate from an accredited institution or Undergraduate with relevant technical experience
Previous customer/technical support or technology experience
Salary structure
Fresher : 3lpa
U1 (below 18 month) : 4.5 Lpa
U2(Above 18months) : 5.5LPA
Age limit : 32
Benefits
Both way cab facility provided
incentive medical benefits coverage
IJP internal job promotion
Employment Type
Full-Time
Key Skills
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