Front Desk Agent
Front Desk Agent
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee AC Victoria Suites Hotel The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
AC Victoria Suites is a fourstar hotel belonging to Marriott International the worlds largest hotel chain. The hotel is located in Barcelona in the Pedralbes area and is seeking a new talent as a Front Desk Agent.
We are looking for dynamic motivated individuals with initiative responsibility and a clear commitment to providing excellent customer service.
The main duties are:
Perform customer service tasks following the chains standards and programs including individual reservations occupancyrelated management and room sales.
Checkin and checkout managing VIP guest services and requests.
Attracting guests for the chains loyalty program handling guest requests residential concierge and resolving complaints and claims.
Performing billing collection and cashcounting duties.
Minimum Qualification: Bachelors Degree
Experience: 2 to 3 years
Required Language: English Professional
Knowledge of the OPERA PMS. Knowledge of Marriott International tools (Marsha GXP Guest Voice) will be a plus.
Motivation good teamwork flexibility and adaptability to change will be a plus.
Clear dedication to the customer
Minimum of 2 years experience in a reception department
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
