eMerge Senior Operations Manager
eMerge Senior Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 120000 - 140000
1 Vacancy
Job Description
We are always seeking talented motivated growthminded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The eMerge Senior Operations Manager will manage the overall operations of eMerge including financial oversight and management staff management and support and leadership for assigned initiatives supporting the broader eMerge team. This role will ensure effective operational oversight is in place to support effective delivery of eMerge offerings and high performance from teams supporting our clients.
Essential Duties and Responsibilities:
Assist eMerge Managing Partner and Principals with the daytoday operations of the eMerge team ensuring efficient and effective service delivery and implementation of team initiatives.
Coordinate with relevant teams supporting eMerge (e.g. Accounting Human Resources Legal Talent and Professional Development) for financial management recruiting and staffing onboarding and ongoing performance management and development needs; assure effective performance in all areas and active engagement of the operations team in .
Work closely with Managing Partner on eMerge personnel initiatives and decisions such as performance management processes matter staffing team bonus structure training programs and team meeting agendas.
Plan execute and oversee regular and special eMerge training and retention initiatives such as the eMerge Annual Leadership Retreat quarterly team meetings annual teamwide training Annual Team Awards & Celebration and other team social events.
Manage employee life cycle events and performance management with support of HR operations staff and other eMerge managers and directors.
Ensure effective accurate and timely of monthly billing process for billing preparation and delivery of client invoices in collaboration with the firms accounting department; identify and implement process improvements for billing efficiency and resolve complex billing issues.
Manage the annual eMerge revenue and expense budget and approve all eMerge expenses.
Conduct regular monthly financial analysis across eMerge and proactively prepare executive summary reporting on key financial metrics for eMerge Managing Partner and Principals review.
Prepare routine business metrics reports for eMerge Managing Partner leveraging technologies such as QuickBase and LitShare.
Oversee people and processes related to new client/matter engagement intake conflicts clearance and matter opening.
Monitor current eMerge priorities and business needs recommending and implementing strategies and actions to execute on those needs.
Oversee support from operations staff related to routine administrative assignments to ensure efficiency in processes and alignment with business needs and goals.
Develop and monitor key performance indicators (KPIs) to measure team performance and drive continuous improvement.
Knowledge Skills and Abilities:
Strong organizational and project management skills identifying opportunities for process improvements to increase business efficiencies.
Proven track record of successfully managing and delivering complex consulting projects.
Proven success in leading and growing a team.
Displays intelligence creativity resilience and persistence in solving varied complex and nonroutine problems.
Strong leadership oral and written communication presentation and interpersonal skills.
Demonstrated experience and success working collaboratively to prioritize and manage multiple parallel projects in a dynamic rapidly changing environment.
Outstanding internal and external customer/client service.
Strong understanding of legal and regulatory requirements related to information governance and data management.
Ability to think strategically drive innovative solutions and have strong analytical and problemsolving abilities.
Understanding and sensitivity to the confidential nature of the position and department information.
Proficiency with Microsoft Word Excel and PowerPoint.
Strong technical skills including experience with or ability to develop proficiency with database applications supporting operations such as client relationship management cost/revenue tracking project management timekeeping employee performance billing expenses collections financial reporting (e.g. iManage OnBudget Workday QuickBase Intapp).
Performance of all duties in alignment with eMerge Mission and Core Values.
Education and/or Experience:
Bachelors degree or any equivalent combination of training education and experience that demonstrates the ability to perform the duties of the position.
Minimum of five 5 years experience in law firm or legal industry management/administration.
Experience with principles of financial reporting financial analysis billable hours productivity tracking and reporting.
Strong legal and/or discovery services industry experience.
#LIHybrid
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily allinclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors such as position location education training and/or experience.
Hiring Salary Range:
Required Experience:
Manager
Employment Type
Full-Time
