Clinician Support Agent AT SF-Hybrid
Clinician Support Agent AT SF-Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
Boldly innovating to create trusted solutions that detect predict and prevent disease.
Discover your power to innovate while making a difference in patients lives.iRhythm is advancing cardiac careJoin Us Now!
At iRhythm we are dedicated selfmotivated and driven to do the right thing for our patients clinicians and coworkers. Our leadership is focused and committed to iRhythms employees and the mission of the company. We are better together embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role:
Are you ready to be part of something gamechanging in healthcare iRhythm is hiring a passionate and drivenClinician Support Agent to join our dynamic team at our San Francisco headquarters. This is a 3rdshift opportunity 10 PM 8:30 AM) with a hybrid work schedule giving you the flexibility to work from home while also connecting with your team in person two days a week. If youre looking for a fastpaced collaborative environment where innovation meets patient care we want you to be part of our mission to revolutionize healthcare and improve patient experiences. Join us and make a difference today!
What Youll Be Doing:
As our Clinician Support Agent youll play a crucial role in ensuring seamless communication between our cardiac technicians and external healthcare providers including hospitals and clinicians. Your key responsibilities will include:
- Acting as the key communicator via phone email (Outlook) and Salesforce connecting our cardiac technicians with external accounts.
- Quickly and efficiently identifying ECG abnormalities following physician notification protocols and keeping healthcare professionals in the loop when necessary.
- Following up with accounts to collect additional clinical information such as pacemaker settings or clinician contact details.
- Managing clinical cases using our case management system ensuring updates are accurate and timely.
- Verifying process notifications and ensuring reports are complete and accurate.
- Collaborating with internal teams (like cardiac techs) and external customers (hospitals/clinicians) to ensure the best patient care.
- Meeting or exceeding performance targets not just in productivity but in the quality of every case you manage.
- Maintaining HIPAA compliance and adhering to Good Clinical Practices ensuring the highest level of patient confidentiality.
- Tackling additional tasks as needed staying agile in a fastpaced and evolving environment.
What Were Looking For:
We want someone who brings energy enthusiasm and a commitment to excellence. The ideal candidate will have:
- An associate degree plus at least one year of customer service or call center experience or a high school diploma with two or more years of experience preferably in the healthcare industry.
- Willingness to work nights weekends and rotating shiftsthis is a critical part of supporting our global team.
- Experience in a healthcare setting especially with EKG interpretation is a plus.
- A solid understanding of medical terminology.
- Technical proficiency with CRM systems and Microsoft Office especially Outlook Microsoft Teams and Word.
- Excellent verbal and written communication skillsclear communication is key.
- A flexible adaptable mindset to thrive in a growing fastpaced environment.
- A customerfocused approach ensuring professionalism and empathy in every interaction.
- Problemsolving and independent thinkingyoull need to think on your feet and use sound judgment.
- A motivated energetic attitude with a strong work ethic and a drive to deliver outstanding results.
- A positive teamoriented attitude with a commitment to collective success!
Whats in it for you:
This is a regular fulltime position with a competitive compensation package excellent benefits including medical dental and vision insurance (all of which start on your first day) health savings account employer contributions (when enrolled in a high deductible medical plan) cafeteria plan pretaxed benefits (FSA dependent care FSA commute reimbursement accounts) travel reimbursement for medical care noncontributory basic life insurance & short/ long term disability.
Additionally we offer:
- Emotional health support for you and your loved ones
- Legal/financial / identity theft/ pet and child referral assistance
- Paid parental leave paid holidays travel assistance for personal trips and PTO!
- Wellness/ cultural committee/charity events
iRhythm also provides additional benefits including 401(k) (with company match) an Employee Stock Purchase Plan a pet insurance discount unlimited Linked In Learning classes and so much more!
FLSA Status: Non Exempt
Actual compensation may vary depending on jobrelated factors including knowledge skills experience and work location.
As a part of our core values we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider all qualified applicants with arrest and conviction records for employment in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloudbased data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.
Make iRhythm your path forward. Zio the heart monitor that changed the game.
#LI
Actual compensation may vary depending on jobrelated factors including knowledge skills experience and work location.
As a part of our core values we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloudbased data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.
Make iRhythm your path forward. Zio the heart monitor that changed the game.
Required Experience:
Unclear Seniority
Employment Type
Full Time
