IT Workplace Specialist
IT Workplace Specialist
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Job Description
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian industrial and highperformance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
The IT Workplace Specialist is based at the Monroe North Carolina location and will report to the BA IT Operations Lead for Direct Channel North America. As a team member of the IT Operation North America the IT Workplace Specialist will be responsible for providing first and second level support to users in offices manufacturing locations and in the field organization in the US and Canada. Additional responsibilities will include managing and supporting end user mobile devices and working with wireless communications providers.
Operation and monitoring of IT solutions:
- Customer oriented IT support to endusers and fieldbased engineers.
- Proactively maintain local network infrastructure according to established standards.
- Daily monitoring of local systems.
- Analyze and solve reported errors.
Development of usage of IT solutions:
- Work as a distributed team member and participate in regular meetings with IT colleagues.
- Documentation of procedures and solutions.
- Take initiatives and implement optimizations of business processes.
Education Experience Competences and Skills:
- Associates or Bachelors Degree preferably with an IT focus.
- A minimum of 25 year experience in an IT support role providing desk side service and working with remote end users at branch offices or via VPN connections.
- Excellent knowledge of Microsoft Applications; OneDrive SharePoint Office Applications and Windows Operating Systems
- Excellent customer service and troubleshooting skills are required.
- Occasional travel is necessary in support of rollouts corporate acquisitions and other company projects.
- Interested in an international environment.
- Knowledge of Mobile Device Management systems.
- Knowledge of working in an ITIL Based Service Desk
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
