Job Title: Senior Manager Planning & Operations
Location: Remote / Northeast
Reports To: VP Operations
Department: Operations
Job Overview:
We are seeking a driven and analytical Senior Manager of Planning & Operations to drive endtoend supply chain excellencefrom demand forecasting to production planning procurement and 3PL management. This role is critical to ensuring we meet demand across D2C and retail channels (including Sephora Nordstrom and Anthropologie) while optimizing inventory logistics and vendor performance. Youll be a key partner in creating an agile efficient and highperforming operations function.
Key Responsibilities:
Demand Planning
- Lead the development and of item level demand forecasts across all sales channels (D2C Sephora Nordstrom Faire) utilizing datadriven insights to anticipate consumer demand and inform supply chain planning.
- Develop and refine topline forecasts for D2C alongside the VP Operations taking into account historical data new product launches and marketing initiatives.
- Work directly with major retailers to collect replenishment forecasts selling data and anticipated new product orders to develop and maintain rolling internal forecasts for each retailer.
- Communicate unexpected deviances from plan and inform partners of supply gaps that may impact demand.
Production Planning & Supply Chain Management
- Develop and maintain detailed production plans to fulfill forecasted demand and retailer orders ensuring optimal utilization of resources and adherence to timelines.
- Monitor ongoing supply needs to identify risks issues and conflicts that may impact the schedule and develop mitigation plans.
- Collaborate with our manufacturing facility to assess capacity constraints and ensure appropriate staffing to execute on production plans.
- Place POs and manage relationships with raw materials packaging and accessories suppliers ensuring continuity of high quality materials at competitive prices.
- Create and maintain all items BOMS and POs in our ERP system (NetSuite).
3PL Management
- Manage relationships with thirdparty logistics providers 3PL) ensuring that Standard Operating Procedures (SOPs) are in place and packouts meet company specifications.
- Monitor that 3PL partners have adequate shipping supplies at all times and order supplies as necessary.
- Audit 3PL costs analyze shipping costs and negotiate rates with logistics partners to ensure competitive pricing while maintaining high service levels.
- Facilitate QBRs to assess ongoing costs adherence to SLAs and shipment accuracy.
Reporting & Budgeting
- Regularly analyze and report out on sales performance by channel production schedules and logistics efficiency to continuously optimize performance.
- Contribute to budgeting and operational planning providing key input on production costs shipping expenses and inventory management to align with overall company goals.
Qualifications:
- Bachelors degree in Business Supply Chain Management Operations or a related field.
- 7 years of experience in operations supply chain production planning procurement or logistics roles preferably in retail consumer goods or eCommerce.
- Proficiency in demand forecasting inventory management and production planning.
- Excellent communication and collaboration skills with experience working across departments and managing vendor relationships.
- Strong analytical and problemsolving skills with a focus on datadriven decisionmaking.
- Ability to work in a fastpaced environment and manage multiple priorities effectively.
- Familiarity with eCommerce platforms (Shopify) and ERP systems (Netsuite strongly preferred).
- Advanced Excel proficiency
- Experience in the beauty personal care or CPG sectors preferred particularly in startup environments.
- #LIDN1
Required Experience:
Senior IC