Order Fulfillment Associate
Order Fulfillment Associate
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Job Description
Serve as contact for issues raised by customers and the Sales Team
Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction
Run daily reports for Sales notify accounts about upcoming styles handle invoicing track information for each account and maintain any other documentation as needed
Work with Customer Maintenance to open and update accounts daily
Receive and process orders for materials and merchandise
Use order tracking and CRM systems to process orders record prices track delivery dates monitor inventory status and maintain customer information and other relevant data for each transaction
Confirm orders unit prices shipping dates update shipping statuses and notify customers of any backorders or delivery delays
Prepare order related documentation and process orders received from both sales staff and customers
Provide price quotations complete order sheets and verify the accuracy of pricing and quantities listed
Distribute order sheets to the appropriate departments and coordinate with teams regarding order status shipping dates product availability and back orders
Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed
Coordinate with internal departments to schedule product delivery commitments
Process chargebacks credit memos debit memos and returns
Handle consignment accounts including opening and closing accounts processing orders and managing consignment inventory
Job Specifications
Typically has the following skills or abilities:
One to two years of relevant experience in customer service or administrative support
Proficient in a Windows environment with word processing spreadsheet application and data entry
Solid communication and interpersonal skills to effectively communicate information to customers and colleagues
Demonstrated ability to identify and resolve problems
Ability to multitask and handle a heavy workload while maintaining focus and productivity
#LIMARCHON
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other jobrelated factors permitted by law. As a part of the compensation package this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits pleaseclick here.
Salary Ranges: $15.75 $22.58VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin gender identity sexual orientation disability or protected veteran status. We maintain a drugfree workplace and perform preemployment substance abuse testing.
Notice to Candidates: Fraud Alert Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.
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Required Experience:
IC
Employment Type
Full-Time
