Customer Success Manager
Customer Success Manager
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Your mission
As a Customer Success Manager you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers providing support training and guidance to help them achieve their goals and maximize their use of our products and services.
The ideal Customer Success Manager knows our companys products inside and out to help our customers plan and understand the best ways to utilize our products based on the customers business needs or plans.
We are looking for someone who can do a minimum of 2 days per week from our London office.
The ideal Customer Success Manager knows our companys products inside and out to help our customers plan and understand the best ways to utilize our products based on the customers business needs or plans.
We are looking for someone who can do a minimum of 2 days per week from our London office.
What youll be doing
- Being responsible for the entire customer success cycle.
- Understand what is important for your customers and do your best to deliver.
- Responsible for all the commercials including renewals upsell and crosssells.
- Ensure value is received as a ROI and highlight the big success that is important to your customers.
- Serve as the main point of contact and liaison between clients and the rest of Intigritis team including support sales and product teams.
- Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
- Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
- Implement process improvements and create scalable programs (e.g. customer health onboarding new feature adoption QBRs) to drive customer success objectives.
- Keep customer information updated in our systems to provide visibility on the commercial potential of each account and assure business continuity.
- Develop Success Plans for your customers to detect expansion opportunities.
What youll bring
- You should have 2 years of demonstrated B2B SaaS software customer success or consulting experience.
- English language skills both verbal and written are a must. Dutch or German are a plus.
- Proven technology skills outstanding interpersonal abilities and strong written and verbal communication skills.
- You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
- You have previously worked with sales partners and/or customers in one or more roles in sales engineering project management and customer success.
- You are organized an entrepreneur a great listener an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
- You are a proficient yet effective communicator over the phone in person and when delivering presentations.
Nice to haves
- Experience using Planhat or a similar system.
- Experience in cyber security.
What is in it for you
Competitive salary
26 days of annual leave and Bank Holidays
Topnotch Private Healthcare and Health Cash Plan
Hybrid working model
Initial home office budget
2month work abroad policy
Great training and yearly learning budget
Employer pension scheme
Enhanced maternity pay
Social activities and team outings
Referral bonus
Employee Assistance Program
Great hardware and access to the best tools to be successful in your role
Mobile subscription contribution
26 days of annual leave and Bank Holidays
Topnotch Private Healthcare and Health Cash Plan
Hybrid working model
Initial home office budget
2month work abroad policy
Great training and yearly learning budget
Employer pension scheme
Enhanced maternity pay
Social activities and team outings
Referral bonus
Employee Assistance Program
Great hardware and access to the best tools to be successful in your role
Mobile subscription contribution
Why join us
Here are some great benefits of joining our team:
- Cybersecurity is a great place to be!The security industry is fastpaced and continues to grow even during times of economic uncertainty.
- We provide a clear career path and learning budget to help set you up for success.
- Join a company thats making a real impact. In addition to our sustainability goals we empower ethical hackers from all backgrounds to earn a living.
- Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
- We are theproud winners of theDeloitte Rising Star awardin 2020 and theDeloitte Fast 50 awardin 2021.
- Were backed by top investors who are enabling us togrow internationally.
About us
Intigriti is a rapidly expanding global cybersecurity company specializing incrowdsourced security services to help organizations protect themselves from cybercrime.
Our industryleading bug bounty platform enables companies to tap into our global community of 100000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyberattacks and data breaches. With cybersecurity becoming an increasingly important issue our complementarysecurity testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016 Intigriti now has a global team of 100 employees spread across Belgium the United Kingdomand theNetherlands. And with the backing of our recent Series B Funding were planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship
Our industryleading bug bounty platform enables companies to tap into our global community of 100000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyberattacks and data breaches. With cybersecurity becoming an increasingly important issue our complementarysecurity testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016 Intigriti now has a global team of 100 employees spread across Belgium the United Kingdomand theNetherlands. And with the backing of our recent Series B Funding were planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship
Required Experience:
Manager
Employment Type
Full-Time
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