Client Manager
Client Manager
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Job Description
THE ROLE
We are seeking a Client Manager for a junior to midlevel position to serve our European clients. This role requires excellent business English and fluency in Spanish is highly desirable. The ideal candidate will have knowledge of the solar industry in Europe and will be responsible for ensuring seamless client engagement and service delivery.
This position involves both soft and hard skill aspectsrelationship management issue resolution and process improvement to ensure WiseEnergy delivers superior asset management services.
KEY RESPONSIBILITIES
Client Relationship & Communication
- Serve as the main point of contact for clients ensuring their needs and expectations are met
- Conduct lead and moderate regular client meetings and interactions with internal and external stakeholders
- Partner with clients management and operational teams (including Portfolio Managers) to nurture strong working relationships
- Capture and manage daily tasks and ensure service delivery per agreed SLAs.
Operational Oversight & Issue Resolution
- Identify client requests that fall outside of scope and ensure appropriate internal approvals before commitment
- Act as the first line of management escalation diplomatically leading key colleagues through the communication and resolution process
- Ensure deliverables meet agreed scope timelines and quality standards.
Data & Process Optimisation
- Work with internal teams to implement Power BI dashboards and Microsoft Power Apps to improve efficiency
- Analyse large data sets to drive decisionmaking and performance improvements
- Ensure clients fully utilise WiseEnergys resources including the asset management client portal and technical dashboard.
Service & Business Development
- Provide feedback and recommendations for continuous service improvements
- Collaborate with the Global Head of Client Management and delivery teams to anticipate evolving client needs
- Identify opportunities to crosssell additional WiseEnergy services.
SKILLS & COMPETENCIES
To be successful in this role you will demonstrate:
- Strong time management and prioritisation skills to handle multiple projects effectively
- Excellent interpersonal and communication skills (English required; Spanish Italian or Portuguese advantageous)
- Ability to draft wellstructured grammatically correct emails and reports
- Confident in verbal communicationwhether inperson on calls or in meetings
- Flexibility and adaptability to take on tasks outside of the job description when needed
- Intellectual curiosity with a strong interest in the solar and renewable energy industry
- IT literacy particularly in Power BI and Microsoft automation tools
- Detailoriented approach with strong analytical and problemsolving skills
- Passion for sustainability and WiseEnergys mission.
EXPERIENCE & QUALIFICATIONS
- Preferably a solid understanding of the photovoltaic industry
- Knowledge of remote monitoring systems SCADA and asset management software is an advantage
- Proven ability to build and maintain relationships with investors developers and service providers
- Experience working with international teams
- Ability to manage multiple clients and projects simultaneously
- Businesslevel fluency in English (essential); additional European languages are beneficial
- The right to work in the UK Italy Spain or Portugal.
WHAT WE OFFER
- A busy role in a supportive team with plenty of opportunities to learn
- International scope we operate in over 8 countries
- Hybrid working
- Annual discretionary bonus.
HOW TO APPLY
If you are interested in this opportunity please follow the link to apply or send your application to. If you have been shortlisted for the next stage we will be in contact within 14 days.
By selecting Apply or sending us your CV you indicate you have read and acknowledged NextEnergy Groups Candidate Privacy Notice.
DIVERSITY AND INCLUSION
Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences life experiences knowledge innovation selfexpression talent and hard work form the bedrock of who we are and who we aspire to be.
We are committed to equal employment and advancement opportunity irrespective of race color ancestry social background religion gender national origin sexual orientation age citizenship marital status disability and gender identity.
ABOUT US
NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector. Since its inception it has been active in the development construction and ownership of solar assets across multiple jurisdictions. NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management) WiseEnergy (Operating Asset Management) and Starlight (Asset Development).
NextEnergy Capital manages the Groups investment activities and has invested in over 520 solar plants exceeding 2GW in capacity across its institutional funds.
- NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange NESF manages 102 solar and energy storage assets in the UK and Italy with a total installed capacity of 983MW and a gross asset value of 1014m.
- NextPower II (NPII): A private fund of 105 solar plants 149MW) focused on Italy successfully divested in January 2022 delivering net IRRs exceeding its 1012 target.
- NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g. US Spain Italy) with $896m raised exceeding its $750m target.
- NextPower UK ESG (NPUK ESG): A private fund dedicated to newbuild solar plants in the UK with 600m raised.
- NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date it has raised $745m targeting $1.5bn $2bn ceiling).
WiseEnergy is NextEnergy Groups operating asset manager. WiseEnergy is a leading specialist operating asset manager in the solar sector. Since its founding WiseEnergy has provided solar asset management monitoring technical due diligence and under construction services to over 1500 utilityscale solar power plants with an installed total capacity in excess of 3.4 GW. WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector.
Starlight is NextEnergy Groups development company that is active in the development phase of solar projects. It has developed over 100 utilityscale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.
NextSTEP is the venture capital fund of NextEnergy Group dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States targeting startups in the preseed and seed stages. NextSTEP pays particular attention to emerging entities from incubators startup accelerators universities and research centers supporting projects that address global challenges in crucial areas such as Climate Change Energy Transition CO2 Capture and Sequestration Circular Economy Sustainable Cities Sustainable Mobility Sustainable Fashion Waste Management Water and much more.
NextEnergy Foundation is a nonprofit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation the NextEnergy Group donates at least 5 of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100 of the funds raised go to donations for the various projects. Since 2016 in 8 years of operation the foundation has donated more than 1.2 million supporting over 30 projects in 27 different countries around the world.
Required Experience:
Manager
Employment Type
Full Time
