Job Summary: Responsible for invoice submittal timely collection of outstanding accounts receivable balances. Also responsible for observing accounts to identify overdue payments report collection activity address customer queries and develop repayment plans. Will work closely with Accounts Receivables Supervisor Accounting team and customers on a daily basis.
Primary Duties & Responsibilities:
Collect customer payments in accordance with payment due dates
Monitor assigned customer accounts to identify unresolved debts and past due receivables
Make collection calls in a professional manner while keeping and improving customer relations
Facilitate timely payment of invoices by communicating to customers their outstanding balances
Partner with both customer and internal departments to conduct research and resolve transaction discrepancies as well as held order situations
Review onhold/release decisions in a timely manner on customers order that have been placed on hold and work with internal contacts/customers to resolve onhold order situations
Identify issues attributing to account delinquencies and discuss them with management team
Develop effective repayment plans
Follow up on payment commitments made by customers to ensure money is in transit
Assist in reducing customer DSO (days sales outstanding)
Identify and resolve payment discrepancies and answers customer inquiries as needed
Perform all other duties assigned by Accounts Receivables Supervisor
Research and implement effective collection techniques
Identify document and effectively communicate root causes of collection delays and/or billing errors
Participate in and make contributions toward departments quality and sustainable continuous improvement efforts and projects
Process drop shipment purchase receipts
Initiate credit orders and rebill transactions as needed to correct billing errors
Submit invoices to customers in methods per their requirements and customer portal in a timely manner
Utilize system reporting to confirm invoices are submitted within 2472 hours of shipment of material
Navigate several shared email inboxes
Positional Requirements & Qualifications:
Education & Experience
High School diploma
Oracle Experience helpful but not required
Strong working knowledge of Microsoft Excel
Experience with Ariba webportal or similar preferred
2 years of commercial business to business accounts receivable collection experience preferred
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