Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Job Description
At Rinsed we are building software to run the $15bn Car Wash industry.
Were a B2B SaaS company providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fullyautomated tunnels that can wash over 200 cars/hr and they are moving from selling single washes to allyoucanwash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.
We are a small team who just raised our Series B from VMG Technology in addition to our Series A from Founders Fund and Bedrock Capital. We are currently installed at over 3000 car washes nationally helping to manage more than 8 million car wash memberships. What weve built so far is just the beginning. Get to be part of the founding DNA of building a great product a great culture and a great company!
A Day in the Life
We are seeking a detail oriented selfmotivated candidate who is excited to work at a fastgrowing startup.As the Customer Success Manager you will onboard engage and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and postonboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved.
A typical day for this position at Rinsed includes the following:
- Execute the customer journey from the onboarding onward
- Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach
- Advise clients on car wash CRM & ecommerce best practices
- Gather product feedback and share it with the engineering team
- Triage and troubleshoot atrisk accounts and manage escalations as needed
- Assist with Customer Support and Customer feature requests
- Most importantly bring your energy and have fun!
About You
You are a driven detailoriented team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer their clients and your teammates. You are passionate about learning and growing in a fast paced environment.
You bring the following experience and expertise:
- You have a Bachelors degree or equivalent work experience with 1 years of experience working in Account Management Customer Success Customer Support Implementation or a relevant role
- You are a multitasker and selfstarter with strong time management and prioritization skills
- You have proven experience and success in ambiguous situations
- You have strong presentation skills and credibility with audiences of all levels
- Youre coachable take extreme ownership and trust the process
- Youre excited to work with a team of lowego intellectuallycurious doers
Our Investment in You
- By joining as one of our early team members there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
- Competitive salary and benefits including unlimited PTO health / dental / vision insurance and more.
- Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.
- An incredible team with a great blend of hustle productivity and fun
Salary Range
$115000 $135000 USD
Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce we do not discriminate on the basis of age race sex gender gender identity color religion national origin sexual orientation marital status citizenship veteran status or disability status.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability you may contact
Required Experience:
Manager
Employment Type
Full Time
