Student Accounts Supervisor
Student Accounts Supervisor
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$ 48722 - 56000
1 Vacancy
Job Description
Financial Affairs:
Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.
The Opportunity:
UCFs Financial Affairs department seeks a Student Accounts Supervisor to join our team! This supervisory fiscal position involves fee assessment and payment rules University policies and procedures concerning student fees refunds Florida Prepaid (FLPPD) ThirdParty Contracts Billing including deferrals waivers departmental payments online payment basic student financial aid issues fee appeals stop payment of checks service indicators 1098T tax forms administrative record changes and reregistration.
The supervisor manages call center staff ensuring compliance with University State and Federal policies while providing excellent customer service. The position also serves as university liaison managing waiver section staff coordinating multiple tuition waiver programs and reporting UCF Employee tuition waiver usage to HR for payroll tax withholding. Responsibilities include reviewing internal waiver program compliance managing external charges including meal plan adjustments administering the student tuition payment plan coordinating with students enrolling manually and recording and reviewing accounts receivable transactions to the general ledger daily. The supervisor ensures compliance with FL Statutes BOG regulations UCF policies and payment card industry security standards while reviewing and updating departmental processes and communicating them to staff.
Responsibilities:
Supervise staff in addressing inquiries about accounting entries tuition and fee charges waivers Florida prepaid thirdparty billing deferrals direct deposit refunds loans collections payment processing and 1098T tax statements. Ensure tuition and fee information is communicated clearly to prevent misunderstandings about payment responsibilities.
Handle high volumes of calls and emails from students and families during peak periods. Resolve escalated customer service issues and coordinate with the Ombuds Office for complex cases. Collaborate with other Student Account Services leaders on various programs and processes.
Administer 24 tuition waiver programs including UCF Employee State Employee Foster Care STEM ActiveDuty Military and more. Ensure waivers are reviewed and processed in compliance with state BOG BOT and university regulations. Report waiver usage to Human Resources for benefits administration and payroll withholding each term. Communicate with departments about course enrollment and waiver eligibility.
Oversee the processing of academic record changes for graduate and undergraduate students including course withdrawals late adds and late drops. Maintain interdepartmental spreadsheets and communicate adjustments to students ensuring they are aware of new due dates and potential drops for nonpayment.
Manage the tuition payment plan including manual enrollment for students unable to enroll electronically. Ensure proper posting and application of payments deferrals and coordination with dining services for meal plan charges and adjustments. Request meal plan refunds for new credit balances when appropriate.
Apply leadership and management principles to daily operations. Communicate changes updates and priorities for work completion. Serve as a communications manager for standard and targeted messages to students. Participate in university events and committees.
Direct staff in assessing reviewing and canceling late fees. Audit and process late fee adjustments to the general ledger. Train staff on factors affecting late fee assessments. Process course drops and reinstatements and communicate results to students parents and third parties. Enforce university policies with discretion.
Assemble verify and correct financial data. Process group transactions apply charges and payments and make necessary adjustments. Create and reverse group posts as needed.
Other jobrelated duties as assigned.
Minimum Qualifications:
Bachelors or Masters degree and 4 years of relevant experienceor an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information.
Preferred Qualifications:
4 years of experience in student account management bursar services or related financial roles within higher education or similar environments.
Prior experience managing a team delegating tasks and ensuring compliance with institutional and regulatory policies.
Advanced proficiency in Microsoft Excel for comprehensive data tracking analysis and reporting.
Familiarity with fee assessment payment processing waivers thirdparty billing and refund policies.
Familiarity with federal state and institutional policies including FL statutes and BOG regulations.
Strong analytical and problemsolving skills with the ability to review financial transactions identify discrepancies and implement process improvements.
Demonstrated customer service and conflict resolution skills with experience handling inquiries resolving payment issues and collaborating with various departments.
Experience with systems like PeopleSoft Workday or other student account management software.
Special Instructions to the Applicants:
The anticipated salary range for this position is $48722 to $56000. The final salary will be determined based on the candidates qualifications experience and internal equity considerations.
This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.
Are you ready to unleash YOUR potential
As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LIHYBRID
Department
Financial and Accounting Budget OperationsWork Schedule
Monday Friday 8:00AM 5:00PM HybridType of Appointment
RegularExpected Salary
$48722.00 to NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smokefree campus and an EVerify employer.
If an accommodation due to a disability is needed to apply for this position please callor email .
Required Experience:
Manager
Employment Type
Full-Time
