FB Venues Sales Executive

POSITION SUMMARY

Handles social and local corporate sales opportunities that are above sales office parameters. Contracts and closes local bookings and social business to be handled in restaurant venues and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves revenue goals by actively upselling each business opportunity to maximize revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and social catering in the food and beverage venues
• Responds to incoming catering opportunities for the property
• Utilize proactively 7rooms tool creating clients lists managing special occasions and guests preferences proactively.
• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive as applicable.
• Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Works with the management team to create and implement a food and beverage sales plan addressing revenue customers and market.
• Designs develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Assists with selling implementation and followthrough of activations and promotions.
• Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
• Participates in and practices daily service values of the brands
• Establishes that the property implements a seamless turnover to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Handles social and local corporate venues sales opportunities that are above sales office parameters.
• Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.
• Achieves revenue goals by actively upselling each business opportunity to maximize revenue.
• Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Works collaboratively with offproperty sales channels (e.g. Sales Office Market Sales) to establish coordinated sales efforts that are complementary and not duplicative.
• Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to The RitzCarlton.
• Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
• Develops a close working relationship with operations to execute strategies at the property level.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional. OR 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None