Contract Customer Support and Marketing Specialist for Japan mfd

to join our awesome international team on a freelance/contractor basis. Were based in Bremen Germany but you can work from anywhere in the world as long as youre deeply familiar with Japanese culture language and market trends. Our work culture maximizes trust flexibility and ownership and were excited to welcome a new team member who will help us connect more deeply with our Japanese user base.

Youll play a key role in providing topnotch customer support to our Japanesespeaking users and contribute to marketing localization and creative content production.

Your Tasks

• Delivering friendly and effective customer support to our Japanesespeaking users via email and other platforms

• Translating and localizing support articles marketing content newsletters and social media posts

• Supporting and executing marketing campaigns in Japan including influencer outreach giveaways and online events

• Monitoring feedback and trends in the Japanese market and sharing insights with our product and marketing teams

• Visual content creation (e.g. banners social media assets or basic video editing using Adobe Creative Cloud tools) is a strong plus

• Youll also work with our design team to adapt or localize newsletter layouts usingFigma

Your Competence

Youre a great fit if youre passionate about music tech you thrive on communication and you love helping others. Ideally youre a digital native who understands both Western and Japanese online cultures and can bridge the gap with creativity and insight.

• Nativelevel Japanese skills (written and spoken)

• Excellent English skills (written and spoken)

• German language skills are a big plus

• Solid experience in customer support community management or digital marketing

• Strong communication skills and a friendly proactive mindset

• Handson experience with DAWs (e.g. Logic Pro Ableton Live Cubase etc. is required

• Experience with Adobe Creative Cloud (Photoshop Illustrator Premiere etc. is highly desirable

• Experience usingFigmafor layout editing or collaboration is a plus

• Familiarity with social media trends in Japan (e.g. Twitter/X YouTube Instagram TikTok LINE)

• Ability to work independently and manage tasks reliably in a remote setup

Your personality

Initiative

• You are passionate about turning ideas into reality

• You are resourceful persistent and resilient in pursuing your goals

• You are willing to take risks and assume responsibility at an early stage

• You dare to make decisions and communicate them

• You value autonomous working and appreciate your responsibility for our product

Communication

• Dealing with people is easy for you

• You are sensitive to international and intercultural exchange

• You ensure that your decisions and actions are coordinated with colleagues

You enjoy conflict

• It is in your nature to question the status quo

• You enjoy putting forward your opinion and defending it in sparring

• You know what agree to disagree means and can do it

Flexibility

• You are comfortable in a dynamic startup environment

• You master context switching and multitasking

Curiosity

• At best you are musicsavvy

• You actively follow trends and new developments

• You are interested in modern organizational forms and prefer to work in a constantly changing and adapting system rather than in a fixed structure with clearly defined roles hierarchies and processes

We want you to be involved in shaping the company!

Based on our product strategy you should independently set priorities help shape our path and provide new food for thought in a flexible informal working environment with short lines of communication and flat hierarchies.

Who We Are

UJAM invents software for music makers. Among our customers are a wide variety of people from beginners on smartphones to pop stars in multimillion dollar studios.

Our strength is based on the technology enthusiasm of Silicon Valley the creative power of the international music business and a Hanseatic appreciative idea of collaboration.

Our values are oriented towards people and their needs which is why we work in an agile and selforganized manner.

We Are

curious inventive passionate humane encouraging helpful freedomloving courageous and gritty.

What We Do

Our strength lies in the development of sophisticated products in the area of virtual musical instruments and effects (plugins) complex web applications innovative licensing technologies (SDKs) and cloudbased solutions (APIs). Our products are used by home users professional producers and musicians around the world.