Field Service TechnicianEngineer - Connecticut
Field Service TechnicianEngineer - Connecticut
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 60320 - 89440
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Are you passionate about technology and supporting first responders If so read on!
As a member of NorcomCTs technical services team you will be an integral part of our core mission to provide technology solutions and services that help first responders towns and cities support and protect their communities. Our technical staff provides best in class support to keep our clients mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.
Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties. We are currently seeking applicants for Service Technician/Field Engineer. Service Technicians/Field Engineers provide repair and implementation service and support at the clients location with company supplied vehicles.
This position requires basic electronics and computer/IT training and/or experience. Salary daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. All interested individuals are encouraged to apply.
Compensation
Pay Rate: $29.00 to $43.00/hour $60320.00 $89440 annually)
Pay rate based on applicants skills experience training/education certifications and licenses.
Benefits include Medical Dental Disability and Life insurance 401k Paid Time Off Paid Holidays andProfit Sharing Bonuses
Location
Naugatuck CT This position is based out of our Naugatuck Headquarters to support clients throughout Connecticut and occasionally in Western Massachusetts. Once training is completed this position may be dispatched from an employees home so long as it is within our service area. Employees are required to travel to our Naugatuck headquarters location during the workday to facilitate onboarding and training and as required going forward.
If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions while supporting first responders !
About our Clients (YouTube)
A Tribute to the First First Responders
Thank You 911 Hidden Heroes of Public Safety
About our Company
NorcomCT a leader in the wireless communications industry is headquartered in Naugatuck Connecticut. We specialize in the design sale implementation and support of wireless communications and other technology solutions for public safety government and commercial clients throughout Connecticut and Western Massachusetts.
We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow we are seeking talented enthusiastic individuals to join our team of over 60 employees to provide world class products solutions and support to our clients.
Our clients depend on our products to help protect the public and save lives and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agencys objectives and provide a lifeline to first responders.
For more information about our company mission and culture please visit our web site at www.norcomct and check us out on Facebook and Instagram.
We strive to provide a work experience that will create a long term mutually beneficial relationship between our team members our company and our clients.
Duties and Responsibilities
General Qualifications
TechnicalQualifications
In addition to the technical requirements we are looking for individuals who are teamoriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the willingness to provide worldclass support are a must.
Application and Evaluation Process
To be considered for this position pleasesubmit resume with cover letter and complete the online application and questionnaire by clicking theApplylink below.
There is no closing date for this position.
Northeastern Communications Inc. dba NorcomCT is an Equal Opportunity/Affirmative Action Employer.
As a member of NorcomCTs technical services team you will be an integral part of our core mission to provide technology solutions and services that help first responders towns and cities support and protect their communities. Our technical staff provides best in class support to keep our clients mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.
Our company provides a wide range of products and services and our technical services team is made up of a variety of positions and specialties. We are currently seeking applicants for Service Technician/Field Engineer. Service Technicians/Field Engineers provide repair and implementation service and support at the clients location with company supplied vehicles.
This position requires basic electronics and computer/IT training and/or experience. Salary daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses. All interested individuals are encouraged to apply.
Compensation
Pay Rate: $29.00 to $43.00/hour $60320.00 $89440 annually)
Pay rate based on applicants skills experience training/education certifications and licenses.
Benefits include Medical Dental Disability and Life insurance 401k Paid Time Off Paid Holidays andProfit Sharing Bonuses
Location
Naugatuck CT This position is based out of our Naugatuck Headquarters to support clients throughout Connecticut and occasionally in Western Massachusetts. Once training is completed this position may be dispatched from an employees home so long as it is within our service area. Employees are required to travel to our Naugatuck headquarters location during the workday to facilitate onboarding and training and as required going forward.
If you have the drive and desire to learn and support exciting Motorola public safety technology products and solutions while supporting first responders !
About our Clients (YouTube)
A Tribute to the First First Responders
Thank You 911 Hidden Heroes of Public Safety
About our Company
NorcomCT a leader in the wireless communications industry is headquartered in Naugatuck Connecticut. We specialize in the design sale implementation and support of wireless communications and other technology solutions for public safety government and commercial clients throughout Connecticut and Western Massachusetts.
We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow we are seeking talented enthusiastic individuals to join our team of over 60 employees to provide world class products solutions and support to our clients.
Our clients depend on our products to help protect the public and save lives and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agencys objectives and provide a lifeline to first responders.
For more information about our company mission and culture please visit our web site at www.norcomct and check us out on Facebook and Instagram.
We strive to provide a work experience that will create a long term mutually beneficial relationship between our team members our company and our clients.
Duties and Responsibilities
- Diagnosis repair and preventive maintenance of electronic equipment including RF control and IT equipment at customer sites
- Prepare program configureand stageequipment prior to installation
- Demonstrate operational aspects and features ofequipment and systems and provide end user operational training
- Deliver equipment and materials to offsite locations
- Assist implementation crews with physicalinstallation of equipment
- Complete field configuration and optimization of new systems and facilitate cutover
- Repair electronic equipment which is installed in vehicles at service center and at customer locations
- Assist with the design of new systems
- Completedocumentation of activities systems and materials
- Assist support staff with the processing andupdating repair orders
- Keep vehicle and work area clean and maintained
- Other duties as they may be required
General Qualifications
- Troubleshoot and resolve problems or escalate problems in a timely manner while following consistent standards and approaches
- Document all work including updating cases related to service requests and other tasks in a case management system
- Be a selfstarter and work effectively with minimal supervision
- Be on time for work and have consistent attendance
- Candidates must have a diverse skill set that will allow them to think on their feet in a variety of situations
- Have the ability to relate well to customers and coworkers and to explain technical information in basic understandable terms
- Maintain a valid Connecticut drivers license and an acceptable driving record
- Ability to pass companys and customers background checks
- Ability to pass physical drug test and proficiency tests
- Routine Motor Vehicle Reports (MVR) back ground checks drug tests physicals and proficiency testsmay be required on an ongoing basis
- Ability to be flexible in a dynamic and changing work day
- Ability to travel out of state for training on occasion
- Maintain our company goals including honesty integrity and ethical behavior at all times
- Experience withor as a public safety end user or first responder is beneficial
TechnicalQualifications
- Knowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as:
- AC/DC voltage and current relationships
- Understanding of wire size
- Switches and relays
- Resistance including color code
- Capacitance
- Inductance
- Voice/RF modulation/demodulation
- Semiconductors including diodes transistor and ICs
- Truth/logic tables
- Formulas such as Ohms law power law capacitive reactance inductive reactance
- Use of oscilloscope and DVM
- Windows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks:
- How to set an IP address on a computer and basic network configuration
- Netmask and its purpose
- Gatewayand its purpose
- Basic understanding of the function of DHCP
- Windows file structure and how to navigate it
- Major server/network/PC component troubleshooting and replacement
- Installation and configuration of Windows operating systems
- The concept of a domain and active directory for a Windows network
- Network and/or A certifications are desired but not required
- Trade school or certification program diploma or AS degree in electronics electronic engineering or equivalent work experience
- Basic math skills to support working equations used for electronics theory
- Threeyears field service or internal support experience is preferred
- Strong problem solving ability
- Ability to read and interpret schematics
- Familiarity with various electronic test equipment
- Proficiency with soldering and making connectors
- Proficiency in the use of computers and standard office equipment
- Knowledge of Microsoft Outlook (Email) Word Excel and web browser and other standard Windows programs
- Ability to provide 24 x 7 oncall support on a rotating basis
- Ability to provide overtime support on an as needed basis
- Ability to lift and carry up to 75 pounds of equipment or test equipment on flat surfaces andup stairs
- Ability to assist others with deployment of equipment by carrying loads in excess of 75pounds with others from time to time
- Ability to walk on uneven ground up hills and in other outdoor areas while carrying tools and equipment during various weather conditions in order to access remote equipment sites
- Ability to work with materials and equipment above head height and to articulate into tight spaces to facilitate installation service and repair of equipment
- Obtain CT DCP R2 license and Motorola/ETA technician certifications within 18 months of employment
In addition to the technical requirements we are looking for individuals who are teamoriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the willingness to provide worldclass support are a must.
Application and Evaluation Process
- Complete online application and questionnaire
- Submit resume with cover letter via online application
- If selected complete
- Initial screening assessment online 3035 minutes)
- Skills assessment online 5055 minutes)
- Preinterview assessment online 5055 minutes)
- Phoneinterview
- In person interview with onsite electronics and IT test
- Background check Motor Vehicle Records (MVR) check and drug test
To be considered for this position pleasesubmit resume with cover letter and complete the online application and questionnaire by clicking theApplylink below.
There is no closing date for this position.
Northeastern Communications Inc. dba NorcomCT is an Equal Opportunity/Affirmative Action Employer.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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