Technology Consultant - CX Chicago

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.

Technology Consultant

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients goals and as trusted advisors recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally driving operational improvements and product enhancements.

How Youll Find Success

You will know you are doing a great job when you:

• Successfully onboard our clients implement and deliver customer projects driving them from inception to production golive
• Deliver solutions of value to our customers ultimately resulting in high renewal and expansion rates
• Build strong lasting relationships with clients and are a creative and analytical problemsolver
• Support the Product team to improve product features and in time the Sales team in pursuit of large deals.
• Exhibit the ability to effectively juggle multiple priorities
• Demonstrate outstanding interpersonal collaboration and communication skills
• Most importantly you care deeply about our clients and provide them a worldclass experience

How Youll Grow:

You will be joining a fastgrowing highlymotivated team that has a considerable impact on the business and many opportunities to evolve such as the following:

• Handson experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects such as the adoption of new product features
• Opportunities to demonstrate leadership mentoring and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology project management and personal growth

Things Youll Do

• Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through multiple communication channels
• Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
• Lead implementation projects to completion including management of client relationships schedule risks issues and resources.
• Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
• Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
• Contribute to the teams body of knowledge including lessons learned best practices and guidance materials.
• Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.

What Were Looking For

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria if you believe you are qualified for the role we encourage you to apply even if you dont meet all the criteria.

• 14 years of experience at a SaaS/Technology/Consulting Company
• Bachelors degree or greater in Computer Science or Information Systems/Technology or equivalent experience
• Experience in the delivery of technical solutions that drive business value
• Experience in project management is beneficial but not required
• Basic skills in the language of technology through coding and engineering e.g. HTML/CSS Javascript (beneficial but not required)
• Excellence in written and verbal communication problemsolving and working in a rapidly changing environment
• Clientfacing experience in a technical or project management role
• Additional languages beneficial but not required

Qualtrics Work Experience As we look to the future we believe that our teams are better together. Being together will help us learn more grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home with a strong spirit of flexibility around taking time for personal health and family moments in our work weeks. Our managers work with their teams to create a collaborative engaged work environment and arrangement that works for each of our team members.

To learn more about what we value read about it directly from our employees Qualtrics Life stories

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience As we look to the future we believe that our teams are better together. Being together will help us learn more grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home with a strong spirit of flexibility around taking time for personal health and family moments in our work weeks. Our managers work with their teams to create a collaborative engaged work environment and arrangement that works for each of our team members.

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