Multimedia Support Consultant I
Multimedia Support Consultant I
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Job Description
Job Description:
Under the direction of the Director for Classroom Technology Support the Multimedia Support Consultant I (MMSCI) serves as the initial phone and in person contact for Faculty Staff and Students using technology in Berklee classrooms and conference rooms and effectively delivers tier 1 and often tier 2 support for all Berklee and BCB classrooms. The MMSCI is also responsible for scheduling regular technology checks and coordinating maintenance windows with student employees and other staff.The technology world is constantly growing and changing so our educational and professional needs are always expanding. Our scope of support changes as new technology is introduced and old technology is phased out. The list of responsibilities below can and will change as new hardware and software is introduced to the campus. This list will be updated as support needs change.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 58 essential job functions)
Through answering incoming calls or prescheduling provide in person support for a variety of technologies systems and services including AV control and switching systems (Crestron Extron QSC Zoom); audio and video components sound and projection systems screens and displays/monitors video and web cameras amplifiers Polycom systems and any related peripherals.
Provide preventive maintenance proactive monitoring and testing of all systems and equipment to ensure readiness for classes each day.
Act as the main escalation point for student employees needing assistance with troubleshooting during scheduled courses.
Maintain a high level of user responsiveness and communication keeping them informed of issues as they are resolved.
Provide consultation and training to faculty and staff on the use of AudioVisual components in the classroom.
Assist with asset inventory and user technical documentation for all supported spaces events and media services components.
Setup and deploy temporary solutions to classrooms that require further troubleshooting !Work with other classroom and conference room support staff including Academic Technology partners
Promote a positive and professional work environment.
Manage and train student employees. Act as a mentor and help teach technical skills and customer service best practices
Other Duties as assigned
KNOWLEDGE & SKILLS REQUIRED:
Bachelors degree
12 years relevant experience required
Excellent customer service skills and the ability to deal with customers with a variety of technical knowledge and skills.
Ability to interact and work well with others
Excellent time management skills
Ability to learn existing and emerging classroom technologies
Basic knowledge of audio visual systems and how to troubleshoot
Basic knowledge of music hardware software and plugins
Understanding of MIDI devices and how to troubleshoot them
Basic knowledge of QSC Qsys AV Systems
Ability to work in a fast paced environment.
Previous experience working within a higher education institution providing customer service preferred
Experience with programming/troubleshooting AV control systems (Extron QSC Crestron) preferred
CTS Certification preferred
SUPERVISORY RESPONSIBILITIES:
Supervision of Student Employees.
This document does not create an employment contract implied or otherwise other than an at will employment relationship.
Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.
As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call.
Berklee is committed to increasing the diversity of our institution community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
StaffRequired Experience:
Contract
Employment Type
Full-Time
