Operations CRM Manager
Operations CRM Manager
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Job Description
As the Operations & CRM Manager at Wooclap you will play a pivotal role within our Ops team The teams mission is initiating and supporting crossfunctional initiatives which are key to scaling Wooclap.
Your first mission will be to lead our CRM implementation across key departmentsMarketing Sales CSM and Growthby mapping structuring and instrumenting essential processes that drive Wooclaps growth. Together with the other departments you will build new or structure existing crossfunctional workflows and ensure that they are fully supported by our systems (currently Hubspot and Pipedrive).
Responsibilities
Own and drive the implementation of our CRM strategy ensuring clear mapping of key workflows within Marketing (inbound enrichments nurturing lead qualification) Sales (outbound campaigns deal management) and CSM & Growth (online selfserve acquisition funnel). The main KPI for this project will be the number of qualified leads produced by the workflows in the CRM.
Lead crossfunctional discussions with stakeholders to structure and optimize processes that support scalability across the company.
Collaborate closely with a dedicated Data Analyst to align insights with process improvements and support Sales Marketing and CSM teams.
Identify opportunities for automation and system improvements ensuring that the companys tools are leveraged effectively to support business needs.
Proactively monitor and analyze workflow performance making strategic recommendations to enhance efficiency and drive impact across multiple departments.
Champion a culture of independence and proactive problemsolving serving as a key liaison among various teams.
Package
Location Paris
Fulltime position
Compensation commensurate with experience
11 Meal Vouchers (Swile)
Full medical insurance (Alan)
Hybrid Working Policy with Homeworking fees
MacBook Air and iPhone
Reimbursement of your Public Transportation up to 50
Reimbursement of your Phone Subscription up to 50
Woocredits 150/year) to buy learning materials
Required Experience:
Manager
Employment Type
Full-Time
