Customer Success Operations Administrator
Customer Success Operations Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Customer Success Operations Administratorto be a part of making this happen.
Location: Eden Prairie Minnesota USA (Hybrid role 3 days a week in office)
About the Role
The Customer Success Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our Customer Success teams by creating renewal quotes training and supporting sales reps and analyzing and improving process flows. This position will play a cross functional role between Customer Success Sales Team Manufacturing Sales Operations Channel Team Channel Operations and Billing.
Responsibilities
Support Customer Success team by managing contract cycle and building renewal quotes
Ensure deal structure is in alignment with the contracted subscriptions to be renewed
Respond to CSM inquiries related to quotes orders and invoices
Follow up as required to manage process through booking of renewal including order processing as needed
Provide accurate and timely reporting and visibility to contract renewal/churn information
Utilize experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for firsttier sales support.
Investigate and resolve data issues using own knowledge
Analyze existing process flows around renewals and customer success. Evolve or reinforce existing sales processes and implement new ones focusing on scalability and driving significant growth.
Data steward for accurate customer data within Salesforce
Maintain customer ownership assignments
Who You Are
Excellent communication skills: verbal written presentation
Innovative motivated organized high energy team player
Process and quality orientation with attention to detail
Minimum Qualifications
2 years of experience in sales operations or similar role
Salesforce.comexperience required
Prior experience working with quoting subscriptions and contracts
Preferred Qualifications
Undergraduate degree from an accredited university preferred
Prior experience working with channel partners
About Arctic Wolf
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USABest Places to Work USAGreat Place to Work CanadaGreat Place to Work UK 2024 and Kununu Top Company Germany 2024. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1 Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical mental health dental disability life and AD&D and valueadded services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
