Senior 2nd level Support Technician fmd

Do you want to be part of one of the most exciting digital signage firms across Europe At Grassfish we revolutionise instore experiences for top brands like BMW Porsche O2 Telefonica Commerzbank Lufthansa or SPAR. As part of the Vertiseit Group listed on Nasdaq First North Growth Market in Sweden we are shaping the future of digital retail.

We are looking for a 2nd level Senior Support Technician (f/m/d) based in Vienna and we hopeyou want to push the boundaries of digital innovation together with your team! In this role you will manage incoming support cases and troubleshoot customers issues and provide clear task descriptions and guidance to both internal teams and external service partners.

Key responsibilities

• Handle user support cases via email phone and Teams calls in both German and English providing advanced technical expertise
• Ensure highquality documentation and updates within the case management system
• Act as a key link for escalating and solving complex issues in collaboration with internal teams
• Communicate resolutions to customers following internal reviews
• Take a proactive role in identifying patterns and potential risks implementing preventive measures
• Maintain detailed and structured documentation of all technical interventions for longterm traceability

Your profile

At Grassfish we are always moving forward. We believe the person we are looking for is curious thinks and acts one step ahead and strives to make a lasting difference in our customers minds and hearts.

We are now looking for someone with....

• High technical competence and several years of relevant professional experience
  
• Advanced knowledge and experience working with Unix Terminal and Windows CMD
• A strong desire to learn about instore digital solutions and the ability to explain technical challenges to nontechnical users
• A reliable serviceoriented and wellorganized working style that keeps everything running smoothly
• A strong ability to work independently while also being a true team player
• A selfmotivated attitude flexibility and the ability to adapt to new challengescombined with excellent communication skills in both German and English
• Provide advanced troubleshooting and support across a range of operating systems including Windows Linux Android and Tizen ensuring reliable performance and seamless integration within customer environments.
• A good knowledge with MS SQL Server Management Studio

Perks

• An office filled with passionate and friendly team members who collaborate to achieve success with the option of 2 days of home office per week
• Discounts on various products and services to help you save on personal purchases
• A flexible benefits package including options such as an annual public transport pass a contribution to the Klimaticket or Sodexo restaurant or grocery vouchers
• A wellstocked kitchen with complimentary snacks including coffee tea fresh fruit nuts crisps soft drinks juices and seasonal treats
• An annual personal budget of 500 for professional development and learning
• Weekly onsite massages to help you unwind
• Ergonomic workstations with heightadjustable desks to ensure comfort and wellbeing
• Regular company events to foster team spirit and celebrate our achievements
• Access to an external hotline for mental wellbeing support
• External hotline for your mental wellbeing
• Opportunities for internal career progression within the company in 8 different countries

Due to legal reasons we are obliged to disclose the minimum salary for this position which is as per the collective agreement 3063 gross per month based on fulltime employment 38.5 h/week). However the package will be higher and will be based on your qualifications and experience.

If you have any questions you are welcome to contact: Elisabeth Pichler Senior HR Business Partner.

We trust our employees.
Our Grassfish culture is our most valuable asset and is based on our core values think like a customer make it simple dare to challenge and trust in diversity. These values guide us in everything we do and thats how we succeed with over 100 colleagues in Austria Germany Sweden Norway Denmark and UK and clients all over the world.