This role will be responsible for transitioning DBA support to a 24x7 delivery team. The resource will be responsible for aligning on standards with the customer and ensuring the team implements those standards within the first 12 months of the engagement.
Requirements
Qualification: B.Tech (Computer Sc)
Experience: 68 years
Mandatory experience of working in a support engagement
Hands on with ITIL processes like Incident Management Problem Management Change Release Management Configuration Management and Knowledge Management.
Knowledge and experience of using ITSM tools like Service Now / Remedy.
Must be willing to be a lead for other middleware platforms.
Database skillsets:
Primary: Microsoft SQL Server DB2
Secondary: MongoDB MySQL Postgres
Effective problem solving and root cause analysis skills.
Level 3 Administrative operational support of Microsoft SQL including HA Always On environments
Alert monitoring perform health checks troubleshooting issues perform escalation managing bridge calls perform root cause analysis and document knowledge articles
Apply platform updates patches and configuration changes
Participate in risk and security related activities
Create incidents with vendor support as needed
Provide 24x7 oncall support as needed
Train L2 support engineers
Review existing business procedures and recommend and implement changes
Performance tuning
Ensure database backups are configured to meet defined RPO and RTO
Deploy and configure SQL monitoring tools
Automate data refreshes in lower environments
Own release management process for database servers
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