LIAISON REPRESENTATIVE - Newton - Metro West Area

If you are seeking a career dedicated to helping others find their strength we invite you to consider a job with the Spaulding Rehabilitation Network. In addition to a quality work environment Spaulding offers excellent benefits and many opportunities for advancement. You will experience the pride that comes from knowing you are part of a network of providers renowned for their worldclass care.

At the Spaulding Rehabilitation Network were proud of the national recognition we have received for our patient programs and services.

Spaulding Rehabilitation Hospital Boston has consistently been recognized by U.S. News and World Reports as among the top rehabilitation hospitals in the country earning highest honors with a #6 ranking and is the only rehabilitation hospital in New England ranked each year since 1995.

The Spaulding Nursing and Therapy Center North End was ranked as one of the best nursing homes in Massachusetts by U.S. News and World Reports.

Our skilled nursing facilities have each achieved quality recognition from The American Health Care Association and National Center for Assisted Living.

Spaulding Nursing and Therapy Center North End achieved Step 1 Quality Awards with Spaulding Nursing and Therapy Center West Roxbury and The Clark House having achieved the notable distinction of a Step 2 award.

Spaulding Rehabilitation Hospital Boston has been honored as one of only a handful of hospitals nationwide authorized by the U.S. Military to treat returning soldiers injured in Iraq and Afghanistan. Spaulding Boston was the first hospital in New England to successfully treat and discharge a soldier to home and continues to care for soldiers today. Spaulding clinicians and case managers have begun knowledgesharing programs to support the military as it expands rehabilitation services for veterans.

All of our facilities are accredited by the Joint Commission.

Job Summary
Promote and market post acute services within Partners Continuing Care (PCC) scope of service including LTAC IRF Skilled Facility home care and private services and lifeline equipment to new and existing referral sources within a specified territory. Referral sources may include Physician Practices Skilled Facilities Sr. Care Communities other home care organizations Elder Care Community groups Outpatient Practices. Develop and implement sales plans to achieve established admission and business development targets. Develop coordinate and implement educational programs and marketing events to increase awareness of services and products. Identify opportunities to work with Partners and NonPartners specialty programs and services

Perform preadmission patient evaluations; coordinate the referral process to ensure a smooth transition of patients to any post acute service within PCC. Obtain patient assessment information from a variety of sources and transmit data to appropriate systems primarily through 4next. Evaluations include meetings/interviews with patients (and/or their family member or significant other) for assessment and patient relations purposes. Summarize and communicate rehabilitation potential medical prognosis and goals of care for extended care facilities. Determine appropriate discharge plan communicate with referral sources and medical providers and resolve customer concerns with positive outcomes.

Key Responsibilities
Business plans are developed for PCC products and services in collaboration with management.
Sales plans are developed and implemented for assigned territory with the objective of meeting or exceeding established goals for PCC products and services.
Strategies are applied with potential key accounts that achieve goals for PCC and customers.
Activity is recorded based on key indicators that demonstrate frequency of contact with existing referral sources attendance at events and contact with potential new accounts.
Consultation and training is provided to the customers to increase awareness and utilization of products and services.
Patient assessment information is accurately obtained from the patients chart discussions with facility staff families or other caregivers. Assessment information is transmitted appropriately to either computer system directly or Referral Service Center staff.
Referral source relationships are nurtured to develop and maintain customer satisfaction.
Customer complaints are handled in a timely and professional manner with a goal of establishing a positive outcome for all parties involved.
New business opportunities are identified pursued and shared with management to enhance financial growth.
Uphold the PCC Organizational Values of Innovation Collaboration Accountability Respect and Excellence

Qualifications and Experience
Current license in Massachusetts as RN Physical Therapist Occupational Therapist Speech Language Pathologist LICSW or MSW.
Minimum 2 years home care acute hospital or extended care facility experience.
Knowledge of IRF LTAC SNF and/or home care levels of care and requirements preferred.
Computer literate with working knowledge of Microsoft Office Suite and the ability to learn other software applications.
Broad knowledge of various insurances and government reimbursements is desirable.
Sales and/or marketing experience preferred.
Strong written verbal and electronic communications skills
Highly developed interpersonal and relationshipbuilding skills working with a diverse population.
Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.
Effectively solve problems while meeting demands of all parties.
Frequent local travel required

Physical Environment
Work in a variety of healthcare facilities and other external venues. Potential exposure to blood blood products body fluids and chemical hazards.