Junior 2nd level Support Technician fmd
Junior 2nd level Support Technician fmd
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Salary Not Disclosed
1 Vacancy
Job Description
Do you want to be part of one of the most exciting digital signage firms across Europe At Grassfish we revolutionise instore experiences for top brands like BMW Porsche O2 Telefonica Commerzbank Lufthansa or SPAR. As part of the Vertiseit Group listed on Nasdaq First North Growth Market in Sweden we are shaping the future of digital retail.
We are looking for a Junior 2nd level Support Technician (f/m/d) based in Vienna and we hopeyou want to push the boundaries of digital innovation together with your team! In this role you will start managing incoming support cases whilst you are eager to learn grow and make a positive impact on our customers.Youll receive mentorship and training to gradually take on more complex tasks and grow your technical and customer service skills.
Key responsibilities
- Provide user support requests via email phone and Teams video calls in both German and English
- Accurately log and update cases in the case management system
- Forward complex cases to internal teams to ensure the best possible solution
- Follow up with customers to share updates and ensure satisfaction
- Monitor recurring issues and assist in identifying early signs of potential system problems
- Carefully document any changes made to customer systems for clarity and consistency
Your profile
At Grassfish we are always moving forward. We believe the person we are looking for is curious thinks and acts one step ahead and strives to make a lasting difference in our customers minds and hearts.
We are now looking for someone with....
- A moderate level of technical competence and some relevant professional experience
- Knowledge of and experience working with Bash Terminal and Windows CMD
- A curiosity for digital solutions and the ability to explain technical concepts to nontechnical users
- A reliable serviceoriented and wellorganized working style that keeps everything running smoothly
- The ability to work independently while also being a true team player
- A selfmotivated attitude with flexibility and adaptability plus strong communication skills in both German and English
- Familiarity with remote support tools such as TeamViewer MeshCentral Citrix AnyConnect and RDP plus VPN.
Perks
- An office filled with passionate and friendly team members who collaborate to achieve success with the option of 2 days of home office per week
- Discounts on various products and services to help you save on personal purchases
- A flexible benefits package including options such as an annual public transport pass a contribution to the Klimaticket or Sodexo restaurant or grocery vouchers
- A wellstocked kitchen with complimentary snacks including coffee tea fresh fruit nuts crisps soft drinks juices and seasonal treats
- An annual personal budget of 500 for professional development and learning
- Weekly onsite massages to help you unwind
- Ergonomic workstations with heightadjustable desks to ensure comfort and wellbeing
- Regular company events to foster team spirit and celebrate our achievements
- Access to an external hotline for mental wellbeing support
- External hotline for your mental wellbeing
- Opportunities for internal career progression within the company in 8 different countries
Due to legal reasons we are obliged to disclose the minimum salary for this position which is as per the collective agreement 2480 gross per month based on fulltime employment 38.5 h/week). However the package will be higher and will be based on your qualifications and experience.
If you have any questions you are welcome to contact: Elisabeth Pichler Senior HR Business Partner.
We trust our employees.
Our Grassfish culture is our most valuable asset and is based on our core values think like a customer make it simple dare to challenge and trust in diversity. These values guide us in everything we do and thats how we succeed with over 100 colleagues in Austria Germany Sweden Norway Denmark and UK and clients all over the world.
Employment Type
Full Time
