Spa Experience Coordinator Part-time

Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey you will be empowered to deliver on our mission of turning moments into memories for our guests.

Hourly rate:  $26.54

What you will be doing:

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Escort guests to appointments and around spa providing tours as required
• Assist Guests with use of lounge facilities (Ex:  experience showers heated bench etc.
• Provide information and literature about the facility in person via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing creating sales kits site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Assist in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers locker rooms and lounges maintaining a sanitary tidy and wellstocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Provide timely personalized friendly and efficient service to our discerning guests
• Have full knowledge of all current menu items products and methods
• Assist guest regarding menu items in an informative and helpful way
• Maintain atmosphere of aloha spirit by providing engaging personalized timely and efficient service to our discerning guests

Qualifications :

Your experience and skills include: 

• Must be able to speak read write and understand the English language.
• Requires good communication skills both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills including but not limited to Microsoft Word Excel and email functions.
• Must be able to multitask and be detailoriented in a fast paced high volume environment.

Education

• High School diploma or equivalent or vocational training
• Graduate from an accredited school of aesthetics is an asset.

Experience

• Experience in the hospitality/spa industry is an asset.

Licenses or Certificates          

• TB Clearance
• CPR/First Aid is an asset.

Additional Information :

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:  Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Join our ohana today:  Visit our website to learn more about living and working for Fairmont Hawaii.  www.fairmonthawaiijobs

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS