Donor Care Specialist
Donor Care Specialist
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Job Description
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the worlds largest humanitarian network
Join usWhere your Career is a Force for Good!
Job Description:
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
Shift Information: Tuesday Saturday 3:00pm 1130pm
Pay Information: The salary for this position starts at $22.00/ hr. Shift Differential $1.75 after 3pm $2.75 on weekends)
Responsibilities
1. Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.
2. Provide timely accurate and helpful answers to donors and staff regarding donor eligibility complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.
3. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
4. Investigate discrepancies in donor records. Correct update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
5. Monitor security to ensure only authorized personnel have access to confidential donor records.
6. Prepare reports regarding donor complication cases.
NEW GRADUATE NURSES ARE ENCOURAGED TO APPLY
*** Candidates must live in or around the following areas: Douglasville GA Philadelphia PA West Henrietta NY Pomona CA Portland OR St. Paul MN St. Louis MO******
Scope
Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians field staff and other internal and external customers.
Qualifications
Education: High School or equivalent with medical certification such as Registered Nurse (RN) Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associates degree preferred.
Experience: Minimum 1 year of experience in patient care blood collections or patient testing or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Ability to work on a team.
Travel: Some travel may be required.
*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
BENEFITS FOR YOU:
We take care of you while you take care of others. As a missionbased organization we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks you have amazing possibilities at the American Red Cross to advance the learn.
Medical Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to a 6 match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short Long Term
Service Awards and recognition
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering Visit redcross/volunteertoday to learn more including our mostneeded volunteer positions.
To view the EEOC Summary of Rights click here: Summary of Rights
Required Experience:
Unclear Seniority
Employment Type
Full-Time
