Mejuri is the categorydefining fine jewelry brand redefining luxury your way. Feeling disconnected from an industry that typically markets to men cofounder and CEO Noura Sakkijha leveraged her learnings as a thirdgeneration jeweler to rethink the way women purchase jewelryfor themselves. In only seven years and with a team of over 75 women Mejuri has shipped over one million orders and opened retail stores across the globe all while introducing new products weekly.
As part of Nouras original vision to empower women to invest in themselves the brand launched the Empowerment Fund to support underrepresented women and nonbinary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets such as the UK Australia and Germany.
We are a team of retailers creatives technologists and strategists and we are looking for someone special to join our team.
About Mejuri
Were on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015 Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities the industry and the world.Because jewelry is an expression of self and how you show up in the world should have no limits. Thats why we work with trusted suppliers across the globe using highquality responsiblysourced materials to create pieces meant to last a lifetimethat feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years weve grown from a small team working out of Toronto Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint our key recruitment focus is to curate teams who deliver on our mission across the globe.
Role Purpose
At Mejuri our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist you are uptodate on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuris brand vision and values both with your team and with every customer you meet.
Availability
- Must have open availability Friday through Sunday and be available minimum one weekday or weeknight
- Must be available to work during special event periods including Black Friday and Boxing Day
What Youll Do
- Deliver bestinclass customer service through curating personalized styling experiences and providing thorough product knowledge
- Drive the business through delivering sales and meeting performance metrics including sales per hour conversion percentage and revenue to target
- Educate our customer on Mejuris brand story and stay informed and knowledgeable on all of our products latest launches and specialized services
- Work on a team of motivated and collaborative people who are unified by our corporate mission
- Champion Mejuris core values each day Find a Way Raise the Bar Customer Obsessed Empowered Owners Just Do It Humility Curiosity and Drive Results
- Assist in efficiently transacting customers with accuracy and diligence
- Support in executing all OMNI business services including purchases returns exchanges phone sales online returns and purchases
- Support in maintaining store appearance and inventory through daytoday upkeep of visual displays and participation in monthly inventory counts
- Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
What Youll Bring
- An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
- Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
- An ability to learn and retain relevant product knowledge to suggest and style for our customers
- Is able to think critically and solution in the moment to deliver on customer and business needs effectively
- An ability to meet and exceed key performance indicators including SPH Conversion NPS AOV UPT
- Ability to pay attention to customer feedback trends and shares insights with management
- Great attention to detail and a highly organized working style and strong sense of initiative
- Ability to work on the sales floor for extended periods of time.
- History of successfully participating in and contributing to a positive team working environment
#LIOnsite
At Mejuri our success is driven by a strong commitment to our Purpose and Values. Theyre the foundation of our operations defining how we show up solve problems and accomplish incredible thingstogether.
Our strength comes from each team members dedication to embracing and embodying these Values daily. This isnt merely a duty; its a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success for us means living our values relentlessly.
Our values are:
RAISE THE BAR Stay Curious Share/Seek Feedback and Strive for Excellence
CUSTOMER OBSESSED Get Close to the Customer and prioritize them in our decisions
EMPOWERED OWNERS Treat the company like your own and take initiative
FIND A WAY Seek simple creative solutions and act fast
DRIVE RESULTS Be clear on your goals and be relentless in achieving them
TEAM FIRST Value team success over pesonal Ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individuals race ancestry colour place of origin religion gender gender identity national origin citizenship age disability sexual orientation family status or marital status or any other protected category recognized by provincial or federal laws.
Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibilityrelated assistance requests for information in accessible alternative formats or to report any accessibility problems please share in your application.