Shifts Available: - SaSuMT 7:00am to 6:00pm 10 hour shifts; 1 hour lunch)
- S M T W TH F 9:00pm to 6:00am 9 hour shifts; 1 hour lunch)
- MTWTHF 7:00am to 4:00pm 8 hour shifts; 1 hour lunch)
- F Sa Su M 8:00am to 7:00pm 10 hour shifts; 1 hour lunch)
Must be able to train Monday to Friday 8:00am5:00pm for up to 3 weeks Description Provides excellent customer service while performing work as part of a team. Takes direction from the Operations Manager to ensure the customers needs are met by leveraging our processes and technology to drive efficiency. Excellent operational will make an impact on our customers supply chain through problem resolution on issues related to scheduling carrier compliance and general exception management. Duties and responsibilities Essential duties and responsibilities of the position include but are not limited to: - Builds strong business relationships through quality to meet customer specifications and expectations.
- Enters customer load data into the Transportation Management System (TMS). Updates load status in TMS e.g. loaded pickup delivery empty etc.; provide sufficient comments for communication to customer as necessary.
- Schedules and/or reschedules pickup and/or delivery appointments for all loads. Proactively notifies shipper and/or receiver of changes when necessary.
- Completes driver information activities when required.
- Provides detailed directions and instructions to properly route drivers.
- Collaborates with customer for exception management.
- Corresponds with customer and carrier regarding detention and other accessorial information.
- Conducts quality assurance checks of critical operations activities identifies and records defects as required.
- Leverages processes procedures and technology to troubleshoot and resolve problems including identifying issues thinking critically to determine the best course of action implementing solutions and escalate to appropriate next level manager.
- Validates all load data prior to marking load as delivered (for accounting purposes) including verification of financial data and completion of the approve by sales activity as directed.
- Proactively communicates any pertinent information to the appropriate parties electronically and/or verbally. If needed implement a corrective action plan and elevate potential service issues as necessary.
- Investigates product overage shortage and damage (OS&D) and completes the appropriate documentation (initial steps).
- In accordance with customer requirements and managerial guidance conducts route/load planning and consolidation of customer orders reconciles established rate levels with available purchased transportation providers and identifies new carriers to provide service at competitive rate levels after primary work hours.
- Occasionally executes recovery/exceptionbased spot loads and source for trucks and carriers to complete movement of customers freight within predetermined guidelines.
- Other duties as required and assigned.
Qualifications Qualifications to perform the job successfully include: - High school diploma or GED (General Education Diploma) equivalency
- Ability to work in a fastpaced and deadlinedriven office environment
- Strong verbal and written communication skills
- Excellent critical thinking and problem solving skills
- Strong prioritization skills multitasking skills and works with a sense of urgency
- Commitment to executional excellence and outstanding customer service
- An ability to write routine reports and correspondence with accuracy
| Required Experience:
IC